Toyota Parts offers a blend of friendly service and a welcoming atmosphere, but customers have noted some areas needing improvement. The staff, especially Jessica in service, has received praise for being helpful and personable. However, many reviews highlight slow service times, with customers experiencing long waits for basic services like oil changes and tire rotations, sometimes extending to four hours despite earlier estimates. The sales team, including Lettie and Ivan, is noted for their attentive and accommodating approach, often working to secure better financing options for customers. While the buying process is generally positive, the wait times for financing have also been criticized, with customers reporting longer waits than expected. Overall, Toyota Parts has built a solid reputation for quality service and reasonable pricing, with many clients expressing satisfaction with their experiences since 2010. The team's dedication to customer service is evident, yet enhancing efficiency in service and finance could greatly improve the overall experience for visitors.
I recently bought a 2024 4Runner with the assistance of Internet Sales Manager Michael Castrol. He provided prompt and friendly service through out the whole process. The only downside was the long wait, over 90 minutes, for the finance guy. Of course, that was a staffing issue that management needs to work on.
July 2023
Was on hold for like 17 mins. Understand we all get busy. Had the part i needed. The gentleman helped me out and I replaced my much needed spark plugs.
January 2023
Art is the best service manager. Most likely would not have service there without Art.
