U.S. Bank Branch has received positive reviews for its friendly and professional staff. Many customers appreciate the great customer experience they receive, highlighting the helpfulness of employees like Kelly and Jenna, who guide clients through account setups and provide detailed information about products. Reviews mention the staff's exceptional knowledge and willingness to answer complex questions, particularly praising Donna for her outstanding service, whether assisting regular customers or newcomers. While some customers have noted the lack of available safe deposit boxes and expressed concerns about branch closures, the overall sentiment remains positive. Visitors have reported being greeted with smiles and receiving prompt assistance, making their banking experience pleasant. One customer even shared how a teller went above and beyond to explain the ATM process, demonstrating the branch’s commitment to customer satisfaction. This branch appears to be a reliable option for banking needs, with dedicated employees ensuring that customers feel valued and well-supported during their visits.
Got appointment online. Arrived a bit earlier. Kelly guided me through available products. In less than one hour i had my checking & savings accounts and card ready. I also got a lot of information about credit cards and mobile app. Great customer experience! Thanks!
September 2023
Just finished getting my business account taken care of at this branch and my Client Relationship Consultant Jenna was top-notch! She helped me get everything taken care of to set my account up correctly, and I can't say enough great things about her service! Thank you, Jenna!
July 2023
The staff at this location was very friendly and professional during my visit yesterday. Donna C. provided me with exceptional knowledge and customer support in taking the time to answer some complex questions. Thank you Donna and staff for your service at the US Bank/Poway branch.
