“I don't come to this branch often but when I do I feel safe as there is usually an armed security guard on his phone lol. It is never busy and there is always tons of parking. It is a pain though to get in and out of this location due to its setup. The tellers are friendly and quick.”
9:00 AM - 5:00 PM
13395 Poway Rd, Poway
Banks
“Just finished getting my business account taken care of at this branch and my Client Relationship Consultant Jenna was top-notch! She helped me get everything taken care of to set my account up correctly, and I can't say enough great things about her service!Thank you, Jenna!”
Open 24 hours
14815 Pomerado Rd, Poway
Banks
“Very helpful, thorough and well spoken. Kept focus on my transactions and answered all my questions efficiently. Also the whole team seems new and effective. So I'll be coming to this branch more often to conduct business. The British teller was very helpful with my transactions and was very helpful showing me the mobile app.”
“Got appointment online. Arrived a bit earlier. Kelly guided me through available products. In less than one hour i had my checking & savings accounts and card ready. I also got a lot of information about credit cards and mobile app. Great customer experience! Thanks!”
9:00 AM - 6:00 PM
12380 Poway Rd, Poway
Banks
“What I like about this place is that they give you cash. But they take it from your bank account and I don't like that. It is also frustrating that they take money from your account. But this place is still good and the atm machine works good.”
“This is the best bank I've personally ever dealt with. Been banking there for years. Never had a problem. Then a few Issues popped up on my end. They showed some great mercy for me and treated me like a human being. I wouldn't want to bank anywhere else.”
“I needed some help with my deposit box and went there yesterday, Jutyar was the associate who helped me. He was very helpful and professional. I will for sure go back and ask for him next time.”
Open 24 hours
13455 Poway Rd, Poway
Banks
“Opening my account with Citibank online has resulted in multiple issues. I couldn't get my login until I have my ATM card number. It took multiple calls and transfers to find out later that they had failed to mail it out in the first place. Calling Citibank without your atm card takes you through a blackhole. The phone options just going into infinite loops where you cannot get a live person. After I have finally received my ATM card and login, I wanted to add a beneficiary. Customer service said they cannot mail a form. To add a beneficiary to my account, I had to go into a branch (during COVID-19). I went to two branches on Black Friday in which they closed early before noon. As frustrated as I was, I finally arrived Poway and was greeted by Michelle O. She advised me it is Citibank policy that they can add a beneficiary on a saving account only - but cannot do so on a checking account. I was just that close in closing out my new account at that point. She was very professional and said perhaps her manager could explain better regarding the reason. The manager came over and said it is 'just the Citibank policy'. Ok. Thanks. After talking to at least 6 different people at Citi since my account was opened, Michelle was the only one who listened and actually looked for solution to solve my issues. I understand banks sometimes have stupid policy that employees have to comply with. It is not always easy to explain things that clearly don't make sense to anyone. Despite all my frustrations, Michelle was nice and professional during my entire time there. I can see why Citi got such low ratings across the board. Citibank, you are so lucky to have Michelle at your branch. If I was still in banking, I would have offered her a job and recruited her in a heartbeat. This five star is solely based on my experience with Michelle Keep up the good work!”
9AM - 5PM
13408 Poway Rd, Poway
Banks
“I rarely use this Wells Fargo branch, but it's for the drive-thru ATM when I do. The location is on the northeast corner of Community and Poway Roads (in the Aldi shopping center) with access from either road.”
9AM - 5PM
13408 Poway Rd, Poway
Banks
“I rarely use this Wells Fargo branch, but it's for the drive-thru ATM when I do. The location is on the northeast corner of Community and Poway Roads (in the Aldi shopping center) with access from either road.”
9AM - 6PM
12380 Poway Rd, Poway
Banks
9AM - 5PM
12380 Poway Rd, Poway
Banks
“What I like about this place is that they give you cash. But they take it from your bank account and I don't like that. It is also frustrating that they take money from your account. But this place is still good and the atm machine works good.”
“I started my membership with Mission Federal Credit Union in 1976. I am recommending Mission Fed because over all those years my experience has been generally good. That said, I did have a bad experience at the Poway branch recently. I was charged twice for an international wire transfer. The branch manager, and the vendor that I wired the funds to each blamed each other for the “mistake”. I explained to the manager that I am just the consumer, and I trusted that they would know how to perform the transaction. That didn’t happen, and I had to pay an additional $40, for a total of $80, to wire funds overseas. Even though The Poway branch is much closer to me, I will be going to the Rancho Bernardo branch from now on since I have never had any issues with them.”
“Very helpful, thorough and well spoken. Kept focus on my transactions and answered all my questions efficiently. Also the whole team seems new and effective. So I'll be coming to this branch more often to conduct business. The British teller was very helpful with my transactions and was very helpful showing me the mobile app.”
10AM - 5PM
13455 Poway Rd, Poway
Banks
“I don’t like Citi, gone through other branches, none of them were helpful. But this is a shout out to Mayte A. at this branch. She Is the best! Very sweet and bubbly person and very helpful!! If you bank with Citi, go to her!”
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“This is to commend Larry Fagan, Branch Manager, Poway, CA for stellar Customer Service. We have been members for 45+ years. We relocated to San Antonio recently and prefer to keep our long-standing relationship with Cal Coast. We live in unprecedented times for sure and I have discovered that the banking system does not have the flexibility of yesteryear. We can thank the Dot.Com era, scammers and other unscrupulous actors for that. But I digress. On more than one occasion over the past few months, Larry demonstrated genuine care and concern for his Customer; he helped me conduct business with Cal Coast remotely. Today, Larry took the extra time to advise that an "In-Network" credit union here in San Antonio may provide a solution when I need to conduct business locally. I know that I can rely on Larry to create solutions for his Customer. Because of him, it is comforting to know that in an emergency, I have a local credit union resource. Superior Customer Service is rare in today's business environment. Business nowadays can be very hard, but Larry made it easier today. Best wishes to Larry for his continued success.”