“Carlos and Tina spent almost 4 hours diligently trying to resolve an issue with metro trying everything to make the transfer fail. Carlos and Tina are a perfect example of how customer service should be done. Bravo!”
“Came here get new protector screen and switch over to boost mobile. Girl who attended me was such a very helpful and sweet person she made my visit very good !! This girl gets the job dob good and fast!!”
“Great customer service! Mayra knows her job is kind and explains as she's working on your account. Adriana is also very kind. I am happy with the customer service I received. Thank you.”
10AM - 8PM
10345 Folsom Blvd Ste C, Rancho Cordova“Staff was busy with another customer when we came in but said hi and got to us as soon as possible. She was very helpful and was able to help us and the customer behind us without us feeling ignored”
“Allen, the store manager, demonstrated calm in his work with us. There were numerous customers that yelled at him, storming in and out, irrationally, and he was able to help three customers at a time quite efficiently, while waiting for a store employee who had apparently clocked in to work to appear on the store floor. He was dealing with impossible characters and handled all of the people, including us, flawlessly. Allen is top notch.”
“12/21/2023: OOOOOoof~My iPhone screen cracked~I must visit First Response Phone Repair!!!! Customer Service Support, Joanna stated it will take an hour and an half replacing screen; however, to my surprised, utter delight, the iPhone screen was replaced in 45-minutes! WOW!!!! In addition, I purchased a privacy screen and an Otterbox protecting my iPhone; I do like the Otterbox but, the privacy screen is difficult using a computer screen stylus and doesn't allow using the Face ID Recognition. Oh, well . . . Regardless, I'll return should I need a cellphone repaired or need cellphone accessories.”