Finish Line, a popular retail store, offers a mixed shopping experience according to customer reviews. The store's organization and staff assistance seem to vary, with some customers reporting a disorganized layout and lack of help, while others praise the clean environment and friendly associates. The product selection appears to be good, with customers finding items on sale and being able to purchase sought-after shoes, such as Nike high-tops and Jordans. The store's customer service is also highlighted, with one customer commending the manager for going above and beyond to assist with a transaction. Overall, Finish Line seems to provide a satisfactory shopping experience for most customers, though the quality of service can be hit or miss depending on the location and staff.
SHOUT OUT TO KAI Thank you so much For being a helpful JD Representative!! She was so helpful and was able to accommodate me for my purchase.
June 2025
Shout out to Kai. Although I wasn't able to return my shoes without a receipt, she attempted to find a solution for me. Thank you!
January 2024
Bought a hoodie Bring it back the next day there was a hole in hoodie. I asked for Exchange and she response very rudely that she will not give me the money back even though I didn’t ask for refund. Worst customer service ever I’ll never come back to the store again
