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February 2024 by Mark M.
Stopped by to checkout the shoes. I wasn't greeted upon entering the store. - 1st failure. The current time is 25 minutes before closing; website says they close at 8PM. 2nd failure - no help - Only three other patrons inside the store and 4 employees all stood around chatting amongst themselves without having any inclination to offer assistance or inquire if we need help with anything. 3rd failure the young man whom I asked for assist with the shoe I liked did not have the slightest clue what his job entails. I asked him three times to check his inventory for the color I wanted and all three times he deflected the request. I left it alone and decided to move onto checkout. Here is the 4th failure; I asked the other young man working the register to check for inventory on the show I wanted and his reply was the same as the previous worker. However, this individual responded with a rude tone as if I was asking him to do more than his job entails. The you g lady who was the third employee laughed at his response and just sat on the bench. Complete utter failure with the employees in this establishment. All of them sucked and could not provide the basic customer service that should be required to all patrons. Will not shop at this location.
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January 2024 by Hashmat Alizai
Bought a hoodie Bring it back the next day there was a hole in hoodie. I asked for Exchange and she response very rudely that she will not give me the money back even though I didn’t ask for refund. Worst customer service ever I’ll never come back to the store again
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January 2024 by Tony M.
The service is terrible. I experienced, non motivated, RBF, unemotional, un helpful, staff. The only reason why I went back is because my son was set on some shoes only those place had. I tried really hard to spend my money somewhere else.
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November 2023 by Good Vibes Gram 'E'
Great bargain shopping for sure ??
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October 2023 by Cody L.
Terrible service, went in with 100% intention to buy at least one pair of shoes possibly two. After picking up the shoe 12 times and examining it and waiting for 15 minutes with no help while the 4 employees sat at the register talking to each other I decided to leave without buy the shoes I wanted. If I was running this business I would be extremely upset at how my employees are working.
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August 2023 by Kimberly H
store seemed disorganized, no one offered help while I walked around, seems to have good prices though. Many items “on sale”. Don’t think I will return to this location.
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August 2023 by Antonio R.
Horrible service , employees buy all the dunks . Went in asking for a size for my daughter , said they didn't have any. When I asked her if any other stores had that shoe in stock she didn't even bother checking , just said " I can't check " so unprofessional and rude. I don't know how these people get hired. Employees had their phones out recording tik toks , unbelievable.
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July 2023 by T C.
Sat for 15 mins with no help while the ladies chit chatted the whole time. And this is the second time this month this has happened
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May 2023 by Noah
This company does not stand behind its product. I bought a pair of Nike shoes (over $200). I had them for 5 days and they ripped. I called the Finish Line Store and the lady told me that Finish Line has a no return policy on worn shoes. I explained to her I only had the shoes for a week. She stated there was nothing she could do for me. I called Nike and it took them a month, but I got my shoes replaced by Nike. My point is, just order online, because this store could care less.
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April 2023 by CARLOS T
One Of My Fave Stores. With Good Customer Service U Always Wana Go Back
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April 2023 by Jocelyn O.
I've been here several times before, but never really posted any reviews. There's limited parking in the front, but you can park in the larger parking lot and walk over. My husband won a raffle to buy his Nike high top shoes, so that's why we were here to pick them up. I'm not allowed to take a picture of it, but let's just say, they look really crisp and I'm sure others would've loved to buy them too. The female associate was very friendly and good with her customer service. The store was clean and since we arrived in the morning, there really wasn't that many customers yet. I'm sure we'll be back if my husband wins another raffle. This wasn't his first and probably won't be his last.
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April 2023 by Salome X.
I came to this store on a Friday afternoon ready to buy some sneakers for my husband my kid and for myself. The four employees that were there, 3 girls and one guy had a fun conversation among themselves. I had to walk to the register to ask them for a shoe to try. They brought it and went back to their conversation. I wanted a different shoe I liked and had to walk to the register again. They didn't bother asking if we needed any help or if the shoe fit, nothing!! I wanted to try one more for my kid but decided to buy somewhere else since these guys were too busy to help us. It was really bad bad customer service. They even seemed to be bothered when customers walked in the store. Never coming back again!
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March 2023 by Krystal J.
I jus want to say thank you so much for store Manager Anthony R. for assisting me in a difficult transaction he went over and beyond to make sure my item was in stock and tracked my shoes to the finish line location in rancho. He's Awsome xoxoxo
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January 2023 by Tess, LA
The shoes for women that were on display were not all trending. Didn't meet my liking ?
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January 2023 by Einah
Like 5 workers just standing around avoiding eye contact to not help you. I stood there for 10 minutes staring at them until I had to walk up to the counter for help. There were only about 5 people in the store so it was not busy.
