Lowe's ProServices is praised for its friendly and helpful staff, who provide exceptional customer service. Many customers highlight the assistance they received from employees like Terri in the paint department, who custom-mixed colors and ensured a perfect match, and Brendon, who helped an elderly customer load heavy bags of garden soil into her car. Yolanda is also recognized for her outstanding service in locating hard-to-find closet shelves, going above and beyond to help despite a lack of assistance from other staff members. However, some customers have expressed concerns about the availability of cashiers and the efficiency of the self-checkout system, noting long wait times and a lack of direction from employees. While the cleanliness of the stores is appreciated, the need for more staff presence to assist customers is evident. Overall, Lowe's ProServices offers a combination of excellent customer interactions and a clean shopping environment, though improvements in service efficiency could enhance the overall experience.
The five stars go to Brendon, a young man who works at lowes. I left the garden center to load my car with 2 heavy bags of garden soil. He ran over and asked to help me. Im a 60 plus year old female, and those two bags were going to be tough on me. He loaded them quickly. Brendon, Thank you again!
February 2023
No service! Self check is down and they have only one cashier in the pro area. Also, no direction from the employees. I had to find the only cashier in the store myself. No manager either?
October 2022
Clean inside and outside friendly staff they only had the self check out open there were like 10 people waiting to checknout
