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February 2024 by Ti R
Matthew and Tom are very knowledgeable professionals. Much appreciated!
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January 2024 by Mike Conley
My wife and I were looking for a new pillow to replace her very old Tempur-Pedic pillow (which, by the way, was still in great shape after nearly eight years of nightly use. All three of the staff at the Rancho Cucamonga flagship store were wonderful. Matthew, Marc and Tom went out of their way to give us a really pleasant shopping experience! We ended up buying two pillows for my wife to try out. Great products sold by great staff members! Highest rating!
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January 2024 by A. Nicole
It was about time my fiancé and I purchased a GOOD mattress! He decided on Tempur-Pedic and off we went to our closest store in Rancho Cucamonga. Did we expect a whole bunch of nonsense? Most likely but what we got instead was a whole bunch of knowledge on how our bodies are when we sleep & the way Tempur-Pedic works. We not only learned some things but also had a one on one experience. We were able to play Goldilocks until we found our perfect fit. Tried three beds. Laid down on them each, tossed and turned, moved the bases up and down. Bingo! Third time was the charm. Purchased the Ergo Prosmart, ProAdapt queen mattress, 2 pillows and a mattress cover. Matthew Arns the store manager was not only friendly and polite but he was very patient and helpful with all our questions. Very knowledgeable in all aspects of the products. I know salespeople have to be salespeople but I definitely was grateful to have one that made us feel at ease and comfortable with our decisions. The older man that is there is also very friendly and nice. Another salesperson was there giving the same experience to another couple. So I do pay attention to my whole surroundings and found that this was a great experience overall. From the time we walked in to the time we left. And not to mention the smell in there that sprays every so often is amazing and really puts you in a calming place.**It has been a week and a half since delivery on 1/6/24 (which was great. Easy & fast). We let it air out for a few hours and have been adjusting to it and still learning our comforts. So far sleep has been better and all my pain has lessened on most days. Which is a HUGE impact for me since I have chronic pain. So again overall this has been a great investment in our lives & sleep health so far!Good luck with your future Tempur-Pedic journey!
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January 2024 by John Cucamonga Woodworker
Tom helped us pick out our new bed, great person selling a great product. Happy in every respect. I wish Tom could go over to the new car dealership down the street and provide a customer courtesy training seminar to their sales staff.
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January 2024 by nathalie parra
From the moment my husband and I walked into the store Marc treated us like family. Marc helped us find the right mattress and explained everything thoroughly. Even after our purchase Marc called us to ensure our delivery process was smooth. Marc was great and we are now tempur-pedic owners!
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December 2023 by Adina Delgado
A definite 5 STARS for the store and it's employees. But I removed one star for their use of NVC Logistics delivery service, hoping corporate will notice. I had 3 deliveries with them and every single one was riddled with rude behavior, rude language, and a complete disrespect for my space and my time. In the first delivery - the workers literally KICKED the bedframe into place, in a thick carpeted room, damaging a brand new product. In every single delivery, they do not take your schedule into consideration at all - first dictating the time frame they will come, then showing up to 4 hours early. For the price Tempurpedic customers pay, I'd expect the company to fulfill their promise of "white glove" delivery. NVC Logistics is like a flimsy torn latex glove post surgery in a trash heap.Now - for the store itself. Wonderful service! Especially from Tom, Matthew and Mark. I'm tall, curvy, and a very light sleeper. They helped me try out every mattress, sometimes for an hour, and were happy and informative in all of my visits (it took me 4 sessions to make a final decision.) They even set my mom up on an adjustable bed with a massage when she came in on crutches after her injury. They are extremely well trained, versatile, and genuine folks. You can be assured that the product is a luxury as well, my last Tempurpedic lasted 20 years and I expect this one might as well.When I did have the issued with delivery, they helped as swiftly and efficiently as possible. Definitely take a trip here if you've ever wanted an innovative solution to pressure relief, and don't want to be confused or hounded by a salesperson. Thanks guys!
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December 2023 by Oscar Bolanos
Awesome experience! Marc was patient took his time to show us everything on the bed we wanted. We were there for almost two hours and not once did we feel pressured to purchase anything or pressured to make a decision on the spot. He was very informative and catered to our likes and needs. Price was great for what we got. Definitely recommend this place and Marc if are ready to buy! Thanks Marc!
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December 2023 by Carrie Garner
Staff is Very informative , knowledgeable and helpful. Bought the cloud Symphony pillowsThanks Marc
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December 2023 by A nza
Grateful there are still flagship stores in existence. I’m not keen on online ordering when it comes to my sleep products. I highly recommend Marc, great energy, informative, and very personable. He is the Pacific Islander version of Christian Slater, lol. You’ll have an enjoyable experience. He lets you know about the latest tempur pedic technology and any upcoming promotions, which is very valuable in this economy. Thank you for everything Marc!
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December 2023 by Melanie Cruz
We are in LOVE with our new bed! Matthew & Tom were so helpful to make sure we had the right bed and it is perfect! They are both kind and knowledgeable. We never felt pressured the way we did at other mattress stores. The cost is worth the great nights of sleep we now get. You won’t be disappointed!
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November 2023 by yundian cao
Very nice experience at here, very nice service and thank you Matthew who helped us! BTW he has 6 years experience in tempur and over 20 years experience in the mattress business! So come check them out!
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November 2023 by Alexandra Henninger
We had a great experience! We had been looking at mattresses for months, but had a hard time finding the right one. Matthew was extremely helpful and helped us choose a mattress that will work great for both my partner and myself. We spent quite a bit more than we were expecting, but I feel really great about the choice we made. Matthew was kind, patient, and really knowledgeable. The next time we need a mattress, we will definitely be back!
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November 2023 by Aileen F
Tom is so amazing and helpful!!! Fully decided to buy everything for my mattress plus a new mattress at that moment thanks to Tom! Matthew ,the store manager, was very welcoming! I felt very comfortable trying all the mattresses and pillows. Tom was very patient with all of our questions. He let us spend as much time as we needed deciding. I am very happy with our purchase and Tom made the experience so easy and exciting! I encourage anyone looking to buy to come to this store. Thank you Tom!
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October 2023 by Angelika Aleksandra Rodriguez
Mathew is very knowledgeable about sleep and the technology of tempurpedic and has been very helpful to us. He is very welcoming and professional! He took great care of our whole family and even entertained our 2 little troublemakers ;) Highly recommended!
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October 2023 by Borger Boy
Matt was extremely helpful. He took his time, provided tons of info and did not pressure me into purchase. I walked out without any guilt. Looking forward to coming back for a purchase once I feel ready.
