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November 2023 by Ej S.
If you want a quick and quality car wash this place is not for you. They also are not very customer friendly; I definitely did not feel comfortable. I highly recommend you take your car to another car wash. It's sad to see the giant elephant sign outside this establishment. It no longer represents the previous owner's wonderful customer service and care.
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November 2023 by Bruce Pascoe
This place is awesome. On my last 2 road trips to PS I have visited here to get 5000km of road grime, bug splat and heavy brake dust cleaned up. Phenomenal crew & exceptional work for a reasonable price! Thanks for making our car beautiful again ?Services: Auto detailing
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October 2023 by Dave N.
Been here every year we come to the desert. Usually good service. Today got the $59 hand wash and wax. The people only washed passenger side rims. I said to the kid, you forgot to wax the roof and he said we don't do roofs for 59$. When we got to the restaurant, wife picked them apart of things including missed wax areas. Time to move on from them. Can you imagine being told we don't do the roof! Erg.
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October 2023 by mariann b.
My car was dirty. The owner yelled at me when I asked what was taking so long to get my car into the wash. He said " did you see how dirty your car was? Yes, that's why I am here. 12 cars went through vacuuming before mine. He jawboned everyone one who pulled up. And while two guys vacuumed the other cars he did mine solo in between taking service orders. I saw him leave in a huff. PLUS, when my car went through the wash my wheels were still filthy. I was told the wheels don't get washed unless you get number 4. A wash costs $30 - and no wheels? Exactly what I needed was a car wash NOT A CRAZY PASSIVE AGGRESSIVE OWNER AND MEDIOCRE SERVICE.
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September 2023 by Jesse B.
Had a bad experience here previously, but wanted to give it a second try since they offer hand wash. With all the rain/mud I needed the undercarriage, wheel wells, and inside of the wheels. The tenant told me to do a hand wash and it would get it all. Not even close, the finisher said he would have to take it back through cause they were rushing cause the belt broke on the reg car wash. Again I said I'd pay more to get it the way I want it. Second time no difference. I talked to the manager who was super nice person and offered me a refund as they don't do "undercarriage". I told her thank you but I just wanted it cleaned not a refund. I drove down the street to a American car wash and am getting it cleaned correct for $100. I would be been a lifetime customer but I never get what I want at this place.
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August 2023 by J P.
I went down today and got my car done. good job. Thankyou - and star rating moved up to 4.Why not 5? Because I pretty much never give maximum points for anything - mainly because nothing is ever perfect.Details today as to what might have improved the score to 4 1/2 ...1) Clearer Instructions when you get there as to where you go - what you do - how you pay etc etc. Not obvious - but we did work it out, but still frustrating.2) The attention to detail comments made on other posts .. valid. The wash and inside cleaning was not perfect - nothing that was going to cause an issue - but definitely room for improvement.3) There is a very obvious patch on the car that is hard to clean - something going on with the paint I think - but in the past - others have managed to polish it up. Don't know if they tried to do something - or not. If they did - it didn't work - they should have pointed it out to me - and if they did not - a pretty glaring omission.On the plus side - temperatures today were again over 100 degrees, My THANKS to the team who serve us in such grueling conditions. If they miss a spot or ten (they didn't) - I am not going to complain - and in those conditions they did a way better job than I could have done. In particular .. in prep for the recent floods I had to move lots of sand bags in the trunk - net net - I had a lot of loose sand in the trunk that I had already tried to vacuum out - but it still wasn't right. I mentioned it to the guy at the entrance - and he cleared it all. GREAT JOB.All in all - next time I need a clean, I will go again. IMO ... the one star ratings that they place seems to be getting is not deserved. Sure ding a place because something is wrong - but that's why you have 2,3 and 4 stars between the 1 and 5!POSTSCRIPTI wrote this review this morning when I was looking for a place to get the car sorted.....Rated 3 stars - because that is the current average. To be clear - I HAVEN'T been even though it looks like a convenient place, but for now I might give it a miss because all the 5 stars are a while back - and recent reviews are all 1 stars - doesn't exactly inspire confidence?Then again - looking around - all your competitors seem to be equally reviewed. Is it only disgruntled people that review any more?
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August 2023 by Joel Razo
Disappointed got a wash that 32 and they didn’t vaccum the back of my car and a lot of dust on my doors before that I paid 24 and the car was amazingingly clean and i always like to tip because it’s a really hard job but today was terrible
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August 2023 by Luis Diaz
Bad communication.I arrived at 11:30 am and I understand it was very busy.But I saw some customers that arrived after me to be exactly about 5 costumers.Their cars were ready before my truck.My truck kept pushing back for some reason.It was on the sun, and then it was moved to the side.It was past 1 pm, and I took my truck and left with a number 4 in my windowI will never be back.They have no customer services.No communication to the customers
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August 2023 by S K
Service is always good and the wash is better than anyplace else I have been in the desert. Yes, it is expense but what isn't a lot more expensive these days. Overall compared to their competition Elephant IS #1 in the Coachella Valley!!Services: Auto interior vacuuming
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August 2023 by Tom B.
I'm relatively new to area. Found out that Elephant Car Wash was a good place to get full service car wash. I have been there several times sine without complaint. On my penultimate visit, I purchased a card that gave me 5 super washes at a discounted rate and was given a card to use on my next visit.When I went there yesterday for a car wash, the cash register attendant was having trouble with the card her register not reading the card they issued to me and I paid for. She called the manager. The manager had the same issue and the manager, then, began to place the blame of their system on me and inferred that the card was either stolen or I had used all five washes. I was then badgered with several inaappropiate questions, e.g. where is your receipt showing that you purchased the card here, what credit card did you use? I informed manager that this was their problem not mine. Cash register attendant even acknowledged saelling me the card about three weeks ago. I have no receipt and I paid cash for the card which the attendant confirmed as well. She did give me a free car wash after I had to be assertive with her but wanted me to bring her proof. Give me a break!!!Manager was insistent that I show proof of purchase , e.g. credit card statement or actual receipt. (Now who would actually keep a receipt for purchasing a car wash coupon from a car wash?) or proof that I have not used the card for five times. I was infuriated. I am not some common criminal but a customer. I am out $100 and will never use this establishment again and cannot recommend this establishment to anyone. I am astonished that their system is unable to track when a customer has used a car wash card and how many washes are left. This is the 21st century after all. And to place the burden of proof on me for their inept system is unconscionable.
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July 2023 by Cristina Gonzalez
My car was covered in dead bugs from a long drive, they cleaned it up beautifully inside and out. Plus, there was no wait, and their prices are reasonable!
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July 2023 by Veronica Gonzalez
Horrible service water spots at the doors and they didn't bother to vacuum the trunk lady in-front rude to everyone bathrooms really dutty
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June 2023 by John Jay C.
Every time I take my car for a wash it is job well done. Today I had them wax the tail of my car. It had become oxidized due to the sun and desert heat. It looked brand new after it was waxed. Many thanks.
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June 2023 by Loretta C.
I pulled in and they happen to be very busy, which I understand. But the guy was so rude to me as he told me it would be an hour and a half. Then he wrote the type of wash on my car window and walked away before I could ask him anything else. He made some comment like he was shaming me because there was a ton of people in front of me as if it was my fault. I understand he was busy, but he didn't need to snap at me. Needless to say, I backed the heck up out of there and took off. I'm not going to pay $45 for a hand wash (before tip) just to be insulted.
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April 2023 by paul mccoy
This place has gone downhill. Car Wash prices have gone up significantly while the quality of the wash has gone down. I have gone multiple times and this is a consistent behavior from this establishment now. It's really sad to see as it used to be a very nice place to get a car wash. I feel as though if you were driving in the Lamborghini or Ferrari, they will give you a little special attention.
