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November 2023 by Lisa Bolanos, JD
I love this dealership. It’s not the closest, but I would not consider going anywhere else. I’ve purchased three vehicles from it and will soon be getting another. I get excellent service from the Service Department (Sam Z) and Sales (Jacob).
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November 2023 by Coral Climb
Jacob and Eloisa were fantastic guiding me through the purchased process of my Defender. They even sent me personalized videos and photos and answered all the questions I had.On top of that they gave me a great deal.Highly suggest doing business with them.
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November 2023 by David and Janet Blumberg
The service team was amazing. Our car died in the middle of the desert on our way down for a week of fun. Ivan and his team went above and beyond in helping us and making us feel comfortable. I have never had such a great experience with a service department. Just can’t say enough good about them! They should be the example for everyone else to follow.
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October 2023 by Gabriela Gonzales
Across the board our experiences at Land Rover Ranch Mirage has been flawless. We have purchased vehicles there and worked with the Service department for vehicle maintenance. Most recently Elle Tobias excellent sales consultant, tirelessly assisted us in purchasing a vehicle which fulfills our needs and lifestyle. She was professional, knowledgeable, and so helpful to us in every way. Sam in Service was so personable in assisting us as we're Alan and Brian seamlessly handling the financial end.....
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October 2023 by Sean Cranor
My service advisors are top notch. great communication and easy to work with. My third LR and second from this dealer, never any issues, always smooth sailing
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September 2023 by Jose Villanueva
Amazing customer service for our first Defender maintenance appointment. The moment we drove up we were immediately greeted and checked in. Ivan our service advisor attended to us promptly and explained our visit. He is the best!!! He offered us a Lyft to a local restaurant while we waited. He kept us updated via text. Our vehicle had to be kept overnight for a repair and the loaner process was seamless. Pick up of our Defender was a breeze. We are so happy to be back at LRRM. Everyone we interacted with was friendly.
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September 2023 by Angela Walters
David did an excellent job! He has been available after I purchased my car and I would recommend him to my friends! Thank you David
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September 2023 by Janet Ochoa
My service advisor Sam, was great! He was friendly and easy to work with and he kept me updated on the progress of my vehicles service! Everything was completed perfectly and they even washed it before I picked it up!
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September 2023 by Lisa Pfalzgraf
Excellent service! Duncan was terrific he spent over an hour on the phone getting to the bottom of my extended warranty So happy!
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September 2023 by Brian Cote
Santiago was amazingly helpful and friendly. He makes us feel like guests being helped by a concierge at a hotel. Adriel does a fantastic job jn cleaning and detailing our car. He is the only person I trust to detail our car and he makes it look like a new car every time. Despite his role & responsibilities in managing all service staff & operations, Ivan is always available to answer all questions and address any concerns. Ivan does a great job in explaining technical things in a way that is very understandable but without talking down to us and he always makes us feel like he has the time to talk with us. This servicing got started with a nail in our tire which caused a slow leak. It could not have happened at a worse time because my wife was taking me to the hospital for surgery. We were stranded but the dealership sent Santiago to bring us a loaner and take our car back to the dealership for repair. We are incredibly grateful for such thoughtfulness! I don't know the name(s) of the technician(s) who worked on our car but he (they) are to be commended. Rather than just fix the tire and send us on our way, the technician(s) looked over our vehicle and found several other things that needed to be addressed. Nobody enjoys writing large checks for car repairs but this experience was as close to that as it gets!
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August 2023 by Todd Goodnight
Absolutely terrific dealership and we would recommend anyone interested in a Rover to shop here. David F. made it a great experience for us in every way. Took exceptional care of us. Our time together discussing our shared life journeys created a bond that has endeared him to us as a family friend.
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August 2023 by Charlie B.
Just haven't had good experiences there. Overpriced. Not a fan. Have taken 2 RR there and it is Soo costly, and extremely frustrating. I'm done going there.
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July 2023 by Megan Drust
Always a great experience here. Everyone is so helpful. The sales team is fantastic and goes above and beyond to take care of their customers as does the service department which has been wonderful. Thanks everyone!
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July 2023 by Jeff P
We don't live in the Desert full-time. However, we specifically wait to service both our Defender and LR4 at Land Rover Rancho Mirage. Very qualified and professional service technicians. Work is always completed as agreed. Service advisor is always helpful.Thank you.
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July 2023 by Jenna A.
Only giving a 2 start because everyone was truly nice at this dealership, however I will not be returning. This is the second time I have brought in my LandRover and they were unable to service my car. I had an appointment and left my car for 7 hours twice now and for some reason they can't figure out the issue and told me to bring it to a body shop, Wait what? I paid extra warranty on my car so that the deal ship can handle any issues that arise. I wouldn't have bought the warranty if I knew they would send me somewhere else to do the job they promised they could do. Very frustrating.
