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December 2023 by Nancy M.
Marc Loera's sales & service was great. I had many questions and he looked up, printed and answered all of them. I purchased a product shown on the floor that I wouldn't have thought to buy. Pacific Sales has the best showroom in the desert. I believe I got a better product for the money buying from Pacific Sales. There was an issue with delivery (factory didn't have available before original delivery date). Marc streamlined the new delivery date & the driver/installers were prompt, courteous & knowledgeable.All in all, even after the one hiccup, I am very satisfied. I have Marc to thank.
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December 2023 by Alex C.
I always shop here for my clients, and myself as well. The staff is friendly and professional, always smiling and offering exemplary help in making design decisions easy and seamless. It is the only place I shop for kitchen and bath remodels and refreshing.
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December 2023 by Jon G.
Best service and selection in the Coachella Valley! I purchased a refrigerator and a washer/dryer set. The LG refrigerator and Samsung laundry products were a great value and they perform beautifully.
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December 2023 by Phillip P.
Extremely friendly and knowledgeable. Coffee demo with Themador built in coffee maker. Cupcakes from Nothing Bundt Cakes. So great!
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November 2023 by Raul Sardina
I haven't bought appliances in a long time and was unsure how to even begin. I'm very happy my first stop was Pacific Sales. They walked me through the process. They explained the new features that I didn't know about, and now, I feel, are important to me. I'm very happy with the whole experience.
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November 2023 by Samantha Brenner
Highly recommend this store! My experience was terrific. The employees are kind, professional, knowledgeable, patient and personable. Special thanks to Leslie Johnson (salesperson) and Melanie Alvarez (General Manager) who truly went above and beyond in helping answer all my questions about numerous products, giving me the utmost confidence in my decision/selection.
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November 2023 by Marilu F.
Pacific Sales is the best. We purchased all new kitchen and laundry appliances and Leslie J. was so knowledgeable and helpful. She made sure we got just what we wanted at the best prices. The delivery and installation were well-planned and efficient. Excellent customer service!
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November 2023 by Richard C.
This store is the best! I went in looking for a a new frig, washer and dryer, the sales rep Leslie J. was super helpful, informative and patient. Once we made our selections she provided the best pricing possible and accommodated our request for specific delivery date. I will definitely be back for future appliance needs. The delivery went super smoothly, and was quick. The delivery guys made sure everything was in working order and appliances were level before they left. Highly recommend this store.
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November 2023 by Cassandra M.
I had an outstanding experience with Pacific Sales thanks to Leslie's exceptional service. We were in need of a full house of appliances, and Leslie went above and beyond to guide us through the entire process! She was incredibly knowledgeable about the products, patient with our questions, and helped us find the perfect appliances that fit our needs! Her attention to detail and above and beyond service to make sure we were happy made this process a breeze! Pacific Sales is the only place to purchase appliances from in Coachella Valley. Thank you so much Leslie!
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November 2023 by William Caulfield
We had a wonderful experience here years ago, while buying some higher grade bathroom fixtures. Today we had an even better experience with buying a new refrigerator. I want to especially commend Bonnie Taylor, our Sales Rep, and Mary from the front desk. These people go above and beyond.
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November 2023 by David Ramirez
Purchased a washer and dryer from here. Order was made on 9/13 and both units were scheduled for delivery on 9/27 which I thought was reasonable for 2 large appliances. Two days before delivery I get an email saying they still don’t have my units in their warehouse and will need to be rescheduled for 10/9. This was very inconvenient but I understand things happen… until delivery day comes and the delivery driver arrives to my home with just the washer and no dryer. I had not received a warning from pacific sales or bestbuy that my dryer was delayed and I would only be receiving a washer. I called customer service and they say the earliest day they can deliver it is 10/23. She confirms my delivery date on the phone and via email. 10/23 arrives and I get an email saying I need to reschedule my delivery date due to “unforeseen circumstances”, I choose the next day (the day I am writing this review) which was available and never got confirmation, so now I rescheduled for 10/26 and received confirmation. I really hope they deliver in two days.If you buy from pacific sales make sure that it is product that is ready to take home same day, because once they get your money for an order they hand you off to bestbuy and you will not receive your order for months. Not once did I receive communication/updates from pacific sales about my order status. The fact that I only received my washer and was never notified my dryer was delayed is unacceptable. Having to reschedule delivery dates that were scheduled weeks in advance the day before and the day of the delivery date is also unacceptable. DO NOT PLACE ORDERS WITH PACIFIC SALES.
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November 2023 by Christina Higuchi - Dezine Refined
Within the past month, our refrigerator and clothes dryer needed to be replaced due to technical issues and age. With the expedient and great assistance from Leslie/Appliances at this location, we were able to order a GE Cafe refrigerator and LG 4.5cu.ft. washer & 7.4 cu.ft. dryer. We needed to have these as soon as possible. The orders and delivery were quickly expedited after selections were made. I have used Leslie's services for my clients as well. She is extremely knowledgeable, helpful, patient, kind and trustworthy in offering the best selections based on our needs. Leslie's follow-up and follow-through are beyond the standard. We cannot thank you enough, Leslie. You will always be our 'go to'. Thank you as well, Pacific Sales.G & C Higuchi
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November 2023 by Dena Kosturos
My experience with Steve Wilson was phenomenal! He cares about your needs and his knowledge base is at a high level.I appreciate is superior customer service and caring attitude!!!Give him a raise!!!!!!
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September 2023 by Paul P.
Very friendly and informative staff! Keep up the good work! Delivery was on time and very professional.
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September 2023 by Michele T
We have had consistent, exemplary service with Michelle, the plumbing manager. She is extremely knowledgeable and is always pleasant. She goes above and beyond. Leslie in appliances was a similar positive experience. The front desk staff (Mary & the whole team) have been wonderful throughout our remodel.
