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April 2025 by Amy Sinchuk
I want to thank Candace for her outstanding assistance with my new passport application. She was incredibly helpful, knowledgeable, and made the entire process smooth, fast, and stress-free. Her professionalism and friendly attitude really stood out. I truly appreciate her support and efficiency.
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March 2025 by yujie ji
Made appointment twice with this location to get passport done. It was canceled both times without notice. When you get there they tell you the person who's processing passport is out for a week. Complete waste of time! Unprofessional!
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December 2024 by John
Slow, one clerk. Do Not privatize the post office as we won’t see it get better. It will still be one teller and 4 self serve stations like Walmart or worse…
Like Home Depot
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July 2024 by Shalma M
Candice is so professional, knowledgeable, and efficient. She is a truly excellent representative of the USPS. So glad to have this Post Office nearby. Thank you!
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May 2024 by John Samaan
The PO Box lobby should be open from 5 am till 6 pm. I always come at 8 am and it is not open yet.
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September 2023 by MELISSA ARCHER
Was not open when at 8:00.
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May 2023 by Kera Arias
When the doors are unlocked this is a fairly decent post office. They offer a good amount of self service options from mailing letters to buying stamps. They have PO boxes inside and after hour mail boxes outside in the parking lot. I will say when I've had to wait in line they were really slow so don't stop by on a lunch break. Also, beware during busy times as the parking lot has alot of people that just blackout without looking!
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April 2023 by Donna B.
This location has a major problem with the post office boxes out in the parking lot fr people to use. I personally had incidents with these boxes. It appears someone washed out checks and made them out to themselves. This process allowed them to steal money from my account and it also leaves bills that I thought were paid unpaid. So I understand this happens at boxes. But when I waited in line at the RM Post Office to let them know, they just said "yeah, we know." Just walk your mail into the branch. (Apparently others have had the same issues.) That's great except this location has pretty short hours after which they close up because "homeless people are using the building as a place to sleep and as a public restroom." It felt so empathetic and there was no interest in fixing the problem, moving the boxes, using cameras or anything. It was kind of a "sucks to be you" feeling I walked away with. Also, the mail at this location seems to take longer to receive than other post offices so if you are sending something time sensitive, you're better off going to the Palm Desert Post Office.
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February 2023 by Jupiter Sahns
The only post office that locks the doors for after hours drop off. It is really inconvenient.
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February 2023 by paul heanue
the lobby is locked on a Sunday and there’s no mailbox outside. so how can I mail a letter here on a Sunday!
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January 2023 by Rachel H.
Honestly wondering if I'm fangirling over here...I've bragged about Patty & waxed poetic about my first Desert friend, L... but oh my Oprah:Candice just gave me a full photoshoot for my passport - she made me look & feel like a totally functioning adult - and CUTE!She didn't need to take the time. She didn't need to laugh & kibbitz with me - but she did.I mean, she's a doll & helpful, knowledgeable & SO KIND - but Candice is also a top shelf human. Thanks for being you & making my day!
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December 2022 by Dave Chandler
No stamps in the machine and the two clerks didn’t care if 5 people were waiting in line for 20 minutes.
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October 2022 by David B.
Passport services: DO NOT RECOMMEND. They clearly have staffing issues. After two failed attempts at renewing my Passport I am moving on to another office. They failed to communicate that the appointment was cancelled until I arrived.
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October 2022 by J C.
This post office needs help! It is terribly understaffed with employees, that appear to hate their jobs. Honestly, it can not be an easy job. Every time you send a package, they must recite the " is there anything potentially hazardous, liquid or perishable....", makes the customers crazy and no doubt the employee. Cameras on them 24/7 with apparent stress on their faces. The lines are always SO long and slow, since Covid hit in 2020. Prior to this it was much faster and efficient with happy employees. Often there is one person at the counter with 10+ customers in line staring at them. Hope they can regroup, hire more and take the stress off the few that are still working.
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August 2022 by R Thompson
Great service. Helpful staff!
