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October 2023 by Leslie B.
I opened up a credit card and the girl is not so warm and fuzzy she was rushing me and I wanted more information. It's called customer service. And the next day I wanted to do something well she was at the door and told me we are closed but the problem is she is rude and I will make a complaint to the corporate office. But everyone else are so nice and they call me by name and I like that. I give everyone else a 10.
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July 2022 by Net A.
First time in this location . Three tellers open attending to customers and I'm 5th in line @3:15 pm . I'm 4th @3:20 pm in line since one customer left got tired of waiting . One customer left teller@3:21. Now only 2 tellers open @3:21 3:22 I'm 3rd in line 3 24 one teller open 3:25 2 tellers open , I'm 2nd in line and 6 customers behind me behind me 3:28 3 tellers open, now, I'm 1st in line and 7 people behind me 3:29 yeahhhhhh I'm next and I'm done
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July 2022 by Derrick S.
12 windows. 9 customers in line. 1 teller. The people who work here are great. Never a complaint. But the staffing is unreasonable. Every time I come here there's a line that takes an hour just because the staffing is unreasonably low.
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April 2022 by Michael C.
Sitting in handicap for over a half an hour every time I come here. Everybody that was in the line when I got here which was a pretty long line is gone so I had to leave and never did get any help. Recommend you go out your way to go to another Wells Fargo or just get another account at another bank.
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April 2022 by O.G. H.
No more pandemic to be the cause of delay . This branch had proven so many times to me that they have poor service . They don't adjust to the customers need . No one is aware none of the employees that line is getting longer . One customer takes 15-30 minutes long transaction as I observed . Yes they can be so friendly still but they have to look at the line and adjust to the need of the customer at the moment . There are still a lot of Wells Fargo branches Don't ever go to this bank unless you have all the time in the world to spare .
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March 2022 by James C.
.The branch managers were rude to me and unwilling to help a customer , of 30 years with the bank. In the bank within 2 minutes I figured it out myself a bank issue. I will never go to that branch again Rude customer service. THE BANK MANAGERS In THIS BRANCH NEED FURTHER INSTRUCTION IN CUSTOMER SERVICE RELATIONS.
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March 2022 by Jeffrey T.
Unbelievable delays. Went to the bank on Wednesday March 2nd to make a deposit. Got there at 1:20 PM. Large line, I was number 10 in line for 2 tellers, TWO TELLERS? What the? Ok deal with it I said. 38 minutes later and after watching other employees walk around, talk on cell phones, laugh and giggle as the line was bigger and bigger every minute, had to say something. Talk to the MGR and she said short staff. Really? I saw 5 other people doing nothing. Oh and that 38 minute wait, my deposit took 20 seconds, yep I timed it, 20 seconds. Not an excuse, not enough staff, hire or roll up your selves and get on a window. Anyone else agree??
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August 2021 by James A.
I took my sister in to help her with a financial transaction as she is unable to navigate financial transactions as she has dementia They assigned us to a banker and when I was asked what they could do to help us I explained my sister has dementia The banker snapped her necked and stared at my sister and only said "I hope I never get that" I have no words
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March 2021 by Mikey H.
Honestly forget Wells Fargo, the clowns have the audacity to not give me any type of notification or indication that I have no funds in the account and rather than to let me know they continued to overdraft fee me until I was over 80$ in fees, when I asked for a return they said they can only return up to 25% these guys are thieving criminals do not do business with Wells Fargo!! They also give out your info to other companies without you knowing, this is not a lie, they were even sued for it a few years ago.
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December 2020 by Gennaro L.
I earlier posted a bad review but your teller Kyrillos saved it. I came in upset already cause I had just let go of an entire staff from a local restaurant I run. I was upset and he really made me feel like I wasn't the only one going through it. So sorry for the attitude young man. I realize we are all in this and maybe you had just a bad day as me.
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October 2020 by Sahar N.
Stay away from this branch especially if you are elderly. My dad went to this branch to request a bank statement and one of the male brokerage associates told him he needed an appointment even though there was no one there and he was not assisting anyone. Then he tried to bully him into setting up a mobile account even though my dad does not know how to use one. He was very rude and my dad was very disappointed with the service he received here.
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September 2020 by Janet M.
Good customer service. I was waiting in line not terribly long before I can get in. Bank teller very nice and helpful
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August 2020 by Thomas C.
Abraham G is great! He help me with my business account needs and answered all of my questions in detail. I never felt rushed at all. I have been with Wells Fargo for many years, and because of how I have always been treated I will continue to bank with them for years to come. Thanks Abe!
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August 2020 by Ryan D.
I have been going to this bank for over 10 years and the customer service has always been head and shoulders above the rest. Every one is not only very polite but extremely knowledgable. If you're looking to avoid long lines and dreary bank employees - look no further. You'll be in and out of the bank at this branch with all the info you needed. Best Wells Fargo Bank in Rancho Cucamonga by far.
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June 2020 by Lila L.
This is the most unaccommodating bank I've ever been in. They have refused to cash checks written on their bank checks, when pressed they agreed with a fee. I don't understand how anyone would use a bank so non customer friendly. Seriously, any other bank offers better service.
