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March 2023 by Leah Soucie
As a mobile notary I visit this FedEx location at least 3 - 6 times a week to ship Real Estate and Loan documents. The staff have always been efficient, helpful and pleasant. Special thanks to all the assistance from Chris (Manager), Usha, Chris and Justin.
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March 2023 by Myrna F.
Horrible customer service the girl that works there that has the black and purple hair is very lazy. I don't understand why they hire workers like that. Fire her very unprofessional.
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January 2023 by Sunil R.
Friendly and courteous staff. Price is reasonable for printing compared nearby competitors. My usual place for any office works.
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January 2023 by Kathaleen G.
I don't have all the names of staff that helped me, they were all so professional! Great at communicating with me, helped me make a decision for my print. I had an engagement photo printed on foam board for a big family party. It was beautiful! I told everyone that complimented the photo it was done by the team at the FedEx store in Rancho Santa Margarita. So grateful for this team of people that helped me!!
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December 2022 by Rachel Steinmetz
Fast and easy passport photos
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December 2022 by Anika M.
Perhaps just one person opinion about-- I was first time use their service and will be the last!!!!!! This business shouldn't do any services for the UPS matter, because they just make things maximum delays -----I do believe--I don't think they know what needs be done or understanding -- Do They just coping or memorize the process --How even possible to understand or comprehend---and furthermore-- No customer service and rude between -- I just don't understand this people--- Do they know how to operate own businesses-- and how to managed until now--- I rather drive to the ladera ranch ups location!!!!!
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November 2022 by Ron Evans
Jessa Rocks. I needed a sticker made while I waited on a Sunday. She new exactly what I wanted even though I had a hard time explaining it to her. And she did this in a timely manner while working alone and helping other customers.
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November 2022 by judy d.
I don't often write reviews, but in this case, I need to warn potential customers about the service I received when one of my packages was sent to the wrong address and was delayed. Understanding that delays do happen is not the issue, my complaint is the way the manager Callum handled my situation. I sent two packages to Oregon at the same time and paid exorbitant fees for them to arrive 3 day ground requiring signatures. When the delivery driver arrived, there was only one package. She looked up the other package tracking and said it went to Washington instead of Oregon! At that point, on November 3rd, I called the RSM store to ask for help to find to out what happened and how to get the package to Oregon from Washington. The person who answered the phone said he could not help me. I asked him to look up the package tracking, to check with the Washington location and try to intervene, to give me a local Washington phone number; anything to help. He said no to everything and could not be bothered. Since I was getting nowhere, I asked for the manger and he said "I am the manager"! I was shocked at his absolute lack of concern and that he could not be bothered with my situation. He kept saying there was nothing he could do and that he had no way to find a phone number to another location. He offered zero solutions and just told me to call the 800# to talk to someone there. Which if anyone has ever called, their customer service line, is terrible. The bottom line is, Callum as the manger, offered the worst customer service I have ever experienced anywhere. I've been trying to find out who the owner or district manger is of that location to complain, with no luck. Buyer beware!!!
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October 2022 by Grant S.
Absolutely terrible customer service!! Came to return an online order and have been waiting over 20 minutes with no customers in the store. I've watched the employees run around the store doing absolutely nothing. A lady walked in after me and the employees decided to all stop and drop everything to help her. Finally I was helped by a short woman with colorful hair who was very rude and as short with me as her stature. This is the first and last time I will ever visit this FedEx office store.
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August 2022 by Karen A.
I came to this FedEx location for help with a shipping problem. I was immediately connected with the right person on the phone to solve my problem I am a very happy FedEx customer!
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August 2022 by Hayley Sobon
These boys working here are completely unprofessional and have no idea of what customer service means. We were never addressed and were oddly stared at during the transaction. I would rather drive a distance to do business with UPS.
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August 2022 by Kelsey A.
This FedEx and the mission Viejo location are both outstanding when it comes to customer service and reliability. This is the ONLY place I'll ever print or ship from! Thank you to both the RSM team and MV team!
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August 2022 by Coco Y.
Clean and neat. The service here is good enough. I have no complaints. I don't understand why post offices always get bad reviews.
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August 2022 by Barbara S.
I used this location 4 years ago when running for office. I am running again. Jessa and Callum were very helpful and knowledgable of what I needed. The prices were similar from place to place, but the turn-around was better. The sales people were MUCH friendlier. They say hello when you enter the store. Love that.
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May 2022 by Amanda M
Worst FedEx. Terrible customer service. Refuse to ship anything! So bizarre.
