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November 2023 by Brad F.
It's like the Wild West. The guy has a price written on his hand and says "Especial" but can't tell you what that entails. I can't even find a "menu" of services and what is included. I even asked inside. Nada.
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November 2023 by Robin S.
Each time I come here (3 times total) my check engine light on my BMW lights up. Further, rude manager who treats women like crap. Not sure how this place is still in biz with all the bad reviews. We need a better option in RSM.
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November 2023 by Martin S.
Terrible waste of time and moneycharges $25 for a basic inside and outside washtook an hour to get through the process rug was still dirty, thresholds not wiped, exterior / windows still dirty and no tire stuff because that's extra.No time to complain, because I had already spent an hour waiting for the car and was behind timewiseTotal scam, total waste of money
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November 2023 by Jennifer H.
Talk about the BARE minimum. If you want something done right, best to do it yourself. No wipe down of the seats, several spots where dirt and debris was not vacuumed or wiped up. I paid for a platinum wash and got less than the basic. Super disappointed and wish I would have just done it myself. Anyone know who I can call to get a refund? Don't waste your time or money here. Called to complain and the kid who answered the phone was completely dismissive of my concerns and told me to read the signs. Said the difference in packages is the soap they use to wash the cars, must pay extra for a wipe down of the inside of your car. When I asked for his name after he was being rude, he said what's your name and why are you mad? Refused to give me his name and proceeded to hang up on me. Unreal. Horrible customer service on top of horrible car washing.
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September 2023 by Julia B.
Same as what the other 1 star reviews said. Been coming for years. Each time it's a hot or miss. Spoke with the owner who basically said, if you do the regular car wash - we only do the bare minimum, just light vacuuming and washing, no wiping down of anything. Um, ok. What about all the times I paid for extra and premium and higher packages? What's the excuse then? Today I vacuumed it myself after they were done with it. It's like they didn't even try. Then the owner called me Mommy as he walked away... Cool
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September 2023 by Ozzie Camacho
Paid for the premium wash just to see that my car was barely worked on. I had brought it in to have it cleaned, vacuumed, wiped down, etc. my car was still dusty, crumbs everywhere, and streaks all over the glass and paint. The 5 dollar self wash yields much better results at any other location.
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September 2023 by Laura S.
I'm giving 1 star because the system doesn't allow me to do zero. Car was left with visible dirt, trash, stains all over the place. I had to ask the people to let me borrow their cloth and I had to clean myself and while I was doing so I respectfully told the guy that it was not nice to leave the car in such condition, that please forward the message to their manager. As I was leaving the manager came and instead of apologizing he was defensive and even said that I should not expect more when I paid the basic. I decided not to get into an argument because he was definitely not ready to listen.$25 for a really bad clean and even worse service. No wonder why it has 2 stars. Honestly should be zero.
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August 2023 by Yolanda V.
Came this week for a carwash. My kids leave a mess after their soccer games and thankfully the young man Alexis was great at getting my car right. He made sure to give the attention to my car that was needed. I definitely recommend! Once again thank you Alexis.
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August 2023 by Jess Shaw
Took a long time, go early, go on an off day, and plan to wait. The quality is worth the price and wait. Beat deal for a full in and out car wash done right. The staff is nice and knowledgeable. Give them a good tip! Their auto detailing goes above and beyond what they charge.
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July 2023 by Jonathan Slusarek
It was hot and they still spent a half hour on my car making ur it was clean inside and out 40 dollars it was great.
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July 2023 by D J
I paid for a hand wax, not cheap. During the wash, they used a broom with green plastic bristles on the roof. Then they did not even wax the roof of my SUV, and poorly waxed the sides. I talked to the actual owner, “Amir” who argued immediately and didn’t even ask who did the wax, and argued the broom (with plastic bristles) does not hurt the paint. This is not the first time this kind of stuff happens at this wash, in past years I saw employees use a BBQ grill scrubber (with metal bristles) on my wife’s rims. Since the new management I thought that this $hit had stopped. Apparently not, and the actual new owner, “Amir” was a j*** with poor customer service skills and experience.
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July 2023 by Jeff Vandemoortel
I don’t think my 1 star is going to make a big difference but horrible customer service and horrible experience. I waited half an hour for workers to start working on my car after the initial wash due to me tracking down the manager. Car was completely dry by then so there were water spots dried all over. Talked to the manager (Amir) who said he couldn’t refund me because they had already washed and vacuumed my car. I agreed and told him to take $15 off the top and I could go on my merry way (had a newborn at home that I needed to get back to because my mom who was watching him, needed to go somewhere). He said he would not but would get someone to work on the car. Eventually a worker started on my car and did a decent job. The whole experience took an hour and forty five minutes. I get they’re short but give the customers a heads up. Multiple people complained while there. I don’t blame the workers as they were all working hard. Management is to blame for being poorly prepared and not accommodating customers when they’re understaffed. The silver lining was the worker at the front was very nice and helpful.
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July 2023 by Terri Briones
I only go here because the other car wash I used to go to turned into a do it yourself car wash. I’ve never been so irritated . I pull up and this guy hands me a ticket without asking what I want. Tells me it looks like my truck need the special. I told him I want a basic wash. Argues with me and seems annoyed I won’t change my mind. Very pushy and rude. Then, the cashier won’t give me change to give to the workers. What cashier doesn’t have change? The is is not the first time he’s done that. I will never go back!! Rude, aggressive, and not even a very good job either. I’ll just pay a little more and have it done at my house to save me the irritation.Service: Vacuuming
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May 2023 by Beatriz S.
Unfortunately, I have to agree with all the other 1 star reviews. This used to be a great place to get a car wash. I paid for a Platinum car wash hoping that would get my car cleaned, it did not. I had to ask them to wipe down the inside multiple times. I eventually got a rag and did it myself.Same for the outside, the dead bugs were all over the front grill and hood. To make matters worse they did not unlock the floor mats and rip one out of the socket, which they denied doing.I paid $32.99 for a Platinum wash that only included a basic wash and armor all around the tires, one would expect a better job. Needless to say, I will not be going back.
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April 2023 by Marvin
Please don't use this car wash. Whoever cares about their car and time I recommend them going elsewhere. I've had the exterior wash 3 times since the next option is 6 dollars more. They do not leave your car clean when they're are done. You still have spots and dirt around your car since they hardly use soap when its being washed. Use another car wash trust me. Unfortunately, I live in RSM. I usually go to is the one in Mission Viejo or Aliso Viejo. Look at the poor reviews and ratings this car wash has. Really unprofessional. I'm amazed how people go andTip these guys for their poor service.Services: Auto detailing
