Kohl's is a department store offering fashion, footwear, beauty products from Sephora, and home decor designed to fit various personalities and budgets. The store promotes savings through sales and Kohl's Cash, alongside services like hassle-free returns and free store pickup. The company emphasizes community support through Kohl's Cares. Customer experiences vary. Some find the store usually clean, neat, and well-organized, with friendly staff offering assistance. The presence of Sephora is noted as a busy centerpiece. For some, this creates an overall good experience that encourages future shopping. However, significant frustrations are reported with the checkout system, described as beyond frustrating and ridiculous. Long lines with only one clerk operating a register while others stand idle at self-checkout are common complaints. Some customers strongly dislike self-checkout, preferring full service. Additional criticisms concern new store arrangements, with specific departments like lingerie described as awful in layout and stock, with poor selections. Some long-time customers also express disappointment with the cessation of coupon mailings.
They have really good deals. You just have to look. Staff is very friendly and helpful. Extremely quiet store.
August 2026
This is where I do ALL of my Amazon returns. Infinitely better than the UPS store. It's super convenient and there is never a line. I'm in and out in 5 minutes.
August 2026
I wanted to pay with cash and I didn't get the discount because I paid cash
