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February 2024 by Kevin Kaczor
Plan my move out of county got friends to help, reserved a 26 ft. Truck and on moving day they rented my truck out!!!! And Said to bad. F-uhaul
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February 2024 by Darshana Garg
This place is big ripp off. I rented $19.95 rate&returned few hours later, drove 77 miles total, charged196.95 ridiculous. The lady did not go over the contract and was in hurry to handle another custemer. Do not go to this place. I be calling BBB to report.Dishonest.
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February 2024 by JP
Overall a great experience. They just need to work on the app. Took me 30 mins to do a return after hours..had to call customer support for help. Other than that it was great. The truck was nice, the lady at the counter was super super nice and the pricing was very affordable. So yeah fix the AP ASAP !!!
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January 2024 by Debbie Walker
The Returning process took some time because there are not enough people working in the office. The girl who processes returns was busy outside with the return trucks and there were many trucks being returned at the time I was there. So, I waited inside for almost 30 minutes. I think you need someone at ALL times in the office because there was a line of people waiting and were upset about the wait. Otherwise, I really like this area where this Uhaul is. It is my go-to Uhaul. Thank you, Debbie W.
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January 2024 by danny Vidal feliciano
Very easy and friendly staff
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January 2024 by ted a.
Be aware. It is not just rental per day. They charge $1per mile if you go over. Lesson learned. Always tell them more miles to than your destination
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December 2023 by Luis Sanchez
Absolute garbage place, came to get propane and had to wait 30 minutes for someone to come help when I had been inside asking for assistance. If you have anything else remotely close just go elsewhere, they have de audacity to give you attitude when you ask for help.
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October 2023 by Jordan Russell
Charged us 190$ extra for no reason at all, truck was dropped off on time and cleaned with the same amount of gas it left with! This is the second time this location has done this. Very crooked management and terrible service. Place is a joke at best
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October 2023 by Arturo Olvera
Customer service girl supper helpful and knowledgeable awesome experience.
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September 2023 by Aide Hurtado
This place has limited storage units. The ones that are available are not drive up units. You would need to carry your heavy items through a narrow lane before you can get to the storage area. Upon renting the unit customer service failed to point out this detail. The parking space is limited and crowed it.. I do not recommend this place to anyone.
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August 2023 by Deniese W.
I rented a u-haul for a few hours and ended up getting charged for 5 days. When I called they asked if I had proof that I returned it??? Now I have to wait 3 days for them to review and go over footage to see when I returned the truck. Worst u-haul I've been to.
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August 2023 by Shelley B.
Amazing service!!! The whole team was kind and professional. They showed me tips on how to save on gas and were very accommodating for an extension. I'll definitely come back!
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August 2023 by John Doe
Didn’t have the appliance dolly I requested and reserved. Hit me with a $50 fuel charge. And the tire on the U-Haul at hole.
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August 2023 by Dallas L.
I should have checked the reviews prior to going to this location. My wife and her friend went to this location to rent a 10' moving truck. The contract states there's one quarter gas. She drives one mile down the road to our apartment and realizes the gas gauge says its almost empty. Her friend sees this and suggests they go get gas and then call U-Haul to let them know a quarter tank of gas was on in the truck. When they go to fill truck with gas, they see the gas cap is hanging off. Once they start filling the gas they see gas pouring out a hole below the gas tank. They call the U-Haul location which is in walking distance from the gas station and let the representative know what's going on. The representative states its not their problem and there is nothing they can do. Then caught an attitude when my wife tells them they need to source them another truck. This is unacceptable. Here's my issue. No pre-rental inspection was done. U-Haul is responsible for having these trucks serviced and making sure they are in drivable condition before letting someone behind the wheel. We had to call a roadside service to come service the truck to find out there was a hole in the gas line. Roadside patched the who and said U-Haul should have caught it and it was obvious they didn't inspect the truck. We had to keep the truck overnight because our drop off location was closed. When trying to start the truck this morning it took several tries. Then an error popped up on the dash (Service Battery Charging System). When we dropped it off at the drop off location (Varner Rd, Thousand Palms) the representatives were very helpful and understood our frustration. They said the location who rented us the truck clearly didn't do an inspection and shouldn't have rented us that truck.
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July 2023 by Donna B.
I went to pick up a 20' van that I had reserved on-line. Destiny was behind the counter and she did not have the correct information on the reservation. Then she told me that I needed to use my phone to upload my picture and upload a picture of my drivers license. This was not possible due to their wi-fi, so I had to use her phone. When I finally got the key (about 25 minutes later), she had given me a 26' van! I did not need that much room and it cost more in gas. I would NOT recommend going to the U-Haul at 1200 Alabama St., Redlands, CA.
