Wells Fargo Bank in Redlands, CA offers personalized support to help customers achieve their financial goals through everyday banking and reliable self-service tools. The branch staff is known for being friendly, professional, and welcoming, creating a comfortable environment for regular customers. Many reviews highlight the efficiency and kindness of tellers, with some customers mentioning long-term positive experiences. However, recent management changes have affected the branch dynamic, with some customers feeling that new management is less supportive and more dominant during transactions. Despite this, the tellers remain a key reason customers continue to visit and feel a sense of family at the branch. Customers appreciate the helpfulness of staff in complex situations, such as obtaining copies of checks for legal matters, where staff go above and beyond without extra charges. Others have praised the quick and thorough service for opening accounts and updating online banking, noting staff members’ friendliness and professionalism. Overall, Wells Fargo in Redlands is seen as a friendly and supportive place for banking needs, with a strong emphasis on personalized service and a welcoming atmosphere, even amid some management changes.
Sloooooooow. Sooooo slooooow. 1 Teller and the line is so long. Everyone is complaining.
August 2023
They do not keep appointments as scheduled. Horrible. Twenty minutes late. We scheduled and came early. They are late and will not help us. We eventually got some help. My mom is elderly and we would appreciate timely service when appointments are made.
June 2022
Worst customer service ever and rude associates! Never visiting this location again!
