-
September 2024 by Cirla Cole
I was not sick. I just requested blood work done. I spoke 5 minutes to a nurse Lorraine Gonzales. Optimum charged my insurance $416.00. I felt ripped off.
-
August 2024 by SouthBay Organics
I called for appointment and was told that next appointment schedule available will take a month because they are short of doctors. What is going on???
-
July 2024 by Wendy Rich-Soto, Realtor
The infusion center is wonderful. Jasmine my RN who got me thru 5 iron infusions was extremely patient and kind. She was knowledgeable, helpful in every way and made a really hard time in my life so much easier. I'm grateful to all the staff here. I would highly recommend to anyone who needs infusions and needs a caring environment.
-
December 2023 by C B.
Ever since Optum took over healthcare partners it's been a mess, I use to be able to call my doctor offices directly now they have this customer service line where anybody answers the phone to relay messages to whomever you calling for and i never hear back from my doctor and messages don't get delivered to your doctor. My doctor requested a referral to ortho surgeon recently for both my knees and the referral said only left knee then they never sent copy of referral to the surgeon office and to this day I'm still waiting for this mess to be straightened out two months later. Very disappointed with Optum. Plus the customer service person was so dumb!!! I guess they just hire anybody. I will be changing insurance next open enrollment next year!
-
October 2023 by Deepthi Perera
Optum is so bad, my pharmacy left messages after messages for refill approval. and No one is calling back until I have to call and get the refill approve. Staff is not experienced as they used to be with HCP.
-
July 2023 by Stephanie F.
Optum is horrible. After 20 years with HealthCare Partners, I switched over to UCLA Health once HCP became Optum. I am diabetic and asked my dr if I could go off one of my meds since my A1C was down. That same day I had a physical scheduled and she did nothing. I decided to go to UCLA Health because I was not satisfied with the care this dr was giving me. I learned my A1C went from 6.2 to 9.1. My new dr asked why I wasn't put on another medication. She referred me to an endocrinologist and the care I receive from her and the entire group is so much better. I recently got an email from Optum that my bloodwork is due ONE YEAR LATER? I will never go to Optum ever again and UCLA Health is the better option.
-
May 2023 by Son H.
I don't do much reviews because I normally let little things go. However, what Optum did was just too much.I recently switched insurance provider but I wanted to be loyal to the company after being 18 months with them. Loyalty doesn't mean much to Optum.The usual flow was blood draw today May 10th and then annual physical a week after May 17th. I fasted and then showed up at 9AM to find out that my appointment for blood draw was never booked even though annual physical was in for May 17th their system. Even MORE comical was the receptionist said that I did have a blood draw appointment on JANUARY.Instead of offering to squeeze in a 5 minute blood draw the same day, I was told to go home and then come back another day and fast again, of course. Please do yourself a favor and double to make sure OPTUM have your appointment correctly written down. Otherwise, you will waste your night and day planning for something that will never happen. Worse yet, your medical need is MORE severe than my annual blood test and NOT be seen on time due to delay or negligence on Optum's part. For me, I went home to look for a new provider and NEVER come back to Optum.
-
April 2023 by Peter Alexander
My wife has been going here for years, but I don't know why. You can only get your prescriptions at the pharmacy downstairs. The reason is that the office will not fallow up with any pharmacy requests. Otherwise, you have to call the office yourself to get an Rx that was already given to you for the pharmacy to fill it. Their phone etiquette is usually bad, and it is rare that the same Dr has been there for more than a year.If you are not already a patient, try somewhere else.
-
March 2023 by Bert O.
The Dr's and medical staff are great. The office staff are the worst ever. I have to go through layers and layers of automated voice phone systems just to talk to a person. It's virtually impossible to talk directly to my primary physician. The persons answering the phones are useless and speaking to someone in charge is not worth it. They also have problems w fax machines there. I needed a test at a specialty office and the Dr's orders were lost. The specialty office could not get through to optum to verify the orders were sent. I offered to go to best buy to get them a new fax machine. I have had this problem w them for the last 5 years. I have repeatedly had to call them about lost faxes from my pharmacy. Customer service from optim has gone way down but I do recommend their doctors.
-
December 2022 by McKheizi Abrenica
I'll make this quick and simple because nobody got time for an autobiographical review.A rude employee just called me right this second. 4:08 P.M. Hopefully they can trace who that person was because we all don't deserve rude employees in the medical field. She is hurting the hospital's credibility.I picked up.Me: helloHer: is this Alanadelle?Me: Hi, this is her son. How can I help you?Her: I'm calling from Optum. Can I talk to her?Me: um, what is Optum?Her: is she there? Can I talk to her?Me: she's at home right now, but she'll probably tell you to tell me what you'll tell her. That's why I'm asking.Her: your mom called us.Me: oh okay. Pls hold so I can connect her.The Optum employee hung up. ?She needs more training and I really hope she learns more. ??
-
December 2022 by Ajay
I thought I was making a good choice by switching to the Redondo Beach location and I was sadly mistaken. I was 10 minutes late and they were going to turn me away. The receptionist Rowena had a bad attitude. I told her what doctor I was scheduled with and she said I was scheduled with a nurse practitioner who floats around locations and argued that I had not told my insurance I wanted to change to that location. I kept telling her, if I had not done that, how would I have known to come to Redondo Beach to see the provider, not once but twice, both being floating NPs, instead of M.D.s? I finally argued her down to see the provider. Once I saw the NP, she was helpful to an extent, but I had more than one reason for my visit and she told me that we only had time for one, and that I could address that issue on a different visit with another provider. That was a big upset to me as well. She said she was prescribing things and when I got to the pharmacy, they weren't there. After the visit, I was assigned to the one internal medicine doctor they have there,, who has a horrible rating. The rude receptionist ended up being super friendly at the end of my visit, knowing she was wrong in the first place. I would not go here again and I am switching from Optum completely, as I have never seen an M.D, ONLY NPs! They are worried about time and not patient's health concerns. Find a better plan if possible!
-
December 2022 by Inez Tarver
On January 11, 2022 aound 9am, I had a prescription from my doctor to get a shot and was refused entry. I was told I needed a referral letter. I had been there before and was not treated this way. I'll make sure I or no one I know ever go there.
-
November 2022 by Fiona S.
I accompanied my mom to her doctors appointment today with Dr. O'Connell, and I'm pretty sure by the time he left the exam room my jaw was on the floor. It was so sad too, because my mom had spoke so highly of him, and he had really helped my dad previously , who suffers from COPD, but after today, I'm gonna help her find a doctor who can treat her with the respect she deserves. He didn't even have the decency to say hello or good afternoon. Yes she was overdue for the appointment, and she needed to come in just to get blood work so she could get her prescription refilled, but that doesn't give a person the ok to speak so harshly and belittle them for not coming in sooner. There's a ton of different reasons that people are nervous for doctor's appointments and can't bring themselves to go to them, but she went, and I was proud of her for that (she's a hippie at heart and just doesn't like going to the doctor). Before this makes her believe that all doctors are rude and harsh, I'll find her one that will treat her fairly. What a disappointment. I had read the reviews on Dr.O'Connell before and found them to be pretty bad, but we needed a doctor for my dad and at the time he was one of the few that could see him quickly, and my mom just followed along and went with him too, but not after today, we're switching. :(
-
August 2022 by Julia L.
I have been locked out of my portal and am waiting on important bloodwork. There is almost no way to contact my doctor because I cannot access my portal. It has been two weeks since my appointment and I am just going to have to drive there and ask if I can get my results printed in person. Disappointing.
-
August 2022 by Max S.
I don't know what's going on with this place. I was seeing Dr. Davison for my allergies, picking up my meds regularly. When I ran out and tried to refill, the office said they've changed their process, and I'm the one who had to take the initiative to follow up and ask. They can't/didn't give me a date, and now I have been without meds for over a month and counting. Luckily, it's not a life threatening condition.
