Banks in Richmond, CA

“Awesome customer service. Customer service representative was very knowledgeable, courteous, quick, and efficient. The branch was neat. At the time I entered the premises, I first filled out the transaction form which was provided on the table for the customers and then I went to wait in line where there was only one person ahead of me. As soon as one of the Customer Service Representatives became available, she called the customer who was ahead of me. So, I only waited a couple of minutes total in line when the next Customer Service Representative became available and greeted me. He was very polite and utterly professional. I have been at this Hilltop Branch a few times, and each time, I've experienced the same excellent customer service. I've not checked if they have a drive-thru, but they have made ATMs available for their customers. One can park for free in their parking lot. There is wheelchair accessibility. It is located by a movie theatre, I Hop, and several car dealerships. It's also near the freeway, which makes it very convenient, especially for travelers. It is also close to the Pinole shopping center, close to Round Table Pizza, In-N-Out, and a lot of other stores. Just remember that if you fill out the transaction form correctly provided for you before standing in line, in the long run, it will benefit everyone because the Customer Service Representative will check the form instead of filling it out himself/herself saving time which will prevent long lines.”

“Mariah Endicott at Travis Credit Union,Richmond, Ca. saved us money & made it easy, fast explained every thing throughly!
She is a credit to her profession, Thank you so much,keep up the good work!”

“I have been a member since I can remember. My dad worked for Chevron, so did my grandma, who retired from Chevron. Every interaction over all these years(44 years ol.))”

“I find that My Banking Experiencing with Mechanics Bank Pt. Richmond has Always pleasant. Especially with the assistance of [SM], She's the Best, can resolve any problems and assist you in anyway. I've been 🏦 Banking with The Mechanic Bank since 1985. Can ya' tell I'm a satisfied customer? Aaaamen!!!”

“Excellent service. I came in very frustrated and upset after a different branch told me I had to call in to get my problem solved and then when I called in, they said I had to go to an actual bank. So I go up to the teller here and explain my problem. He didn't seem to know how to help and I was all ready to be dismissed and I needed to call in, but instead he asked someone else who told me a banker had to deal with it. Giao worked with me for nearly two hours trying to get my account figured out and was perfectly professional and very friendly. It ended up not being a solvable thing but Giao gave it his all, worked with the branch manager and helped me find a decent solution. Thank you Giao, thank you Brij and thank you to the teller I spoke to initially who I forgot to get the name of. 11/10, would recommend.”

“LATE NIGHT IN ONE OF THE SCARIEST CHASE ATMS ON EARTH..CALIFORNIA BIG CITY OAK TOWN WERE CARS SIT NEAR ATMS ALL NIGHT PREPARED TO MOB AND ROB!!!! BE SAFE BE QUICK LIKE A NINJA SPACE CUSHION FROM HOMIES GET YOUR WORK DONE!!”

“I have been a member of AVCU for 20 years. The employees are always pleasant and helpful. Because this credit union is small everyone knows my name. It's like family.”

“Don’t judge a book by its cover , this branch is truly one of the best ! with the best staff :)The branch is super clean, which is so nice to see.My transaction was fast and easy,Adolfo Garcia was very attentive , very helpful,very informative and most importantlytreated me with respect and kindness.I’ll continue to choose this locationfor all my future Citi Bank transactions :)”

“Ms. Silvia C. Thank you for being the embodiment of what class & true customer service is. The care and respect you have for your clients is the highest I have had the chance to experience while banking with 1NCCU. You represent this establishment to the highest order & goes to show that being kind and truly caring for the customer/client is what its all about. Thank you for all you do.”

“Updated 4/4/19- I must say over the past 2 years B of A has definitely stepped up their game in the business banking. I waited so long to update my review to see if this was just a fluke or if this would last, and it has been smooth sailings for a while now; I'm very pleased with how they've handled the situation.First review- Our company has been banking with B of A for over 17 years and for the last 7 1/2 years I'm responsible for making deposits here at the bank. For the last 3 years it's been pure hell at their business banking here. At first they couldn't figure out what they wanted their business banking hours to be, and so it changed every other week for about 3 months.Only 2 tellers work the normal line so the teller has to bounce back and forth between the regular line and the business banking line. They have at least 3-4 people that work in the new business which makes no sense to me because they obviously can't deal with the customers they already have.After asking twice I finally received the Branch Manager number and I called him over 2 weeks ago and still haven't received a response back. His name is Alex Merino and this is a horrible way to treat a customer that has called and expressed their concern about a business you operate. Bank of America needs to do better and we are currently exploring other options since the Branch Manager can't take the time out to call us back.”

“On October 13th, I was very grateful to the manager her name is Andrea Pliego at Bank of America. Because we didn’t know we needed an appointment. I looked for many Bank of America in the United States and no one was willing to help us solve the problem, but my mother had to return to Hong Kong forever the next day and never come back, so we kept trying everywhere to find a bank that was willing to help. We found the fifth financial branch, and the manager was willing to help us. She found a banker to help us deal with the problem.”

“Armida assisted me with closing an account. She provided great customer service and professionalism. She went above and beyond on settling the closure and was super sweet.

Only dislike is trying to get someone on the line when you call this branch.”