Banks in El Cerrito, CA

“Still seems to be a fine bank, but I do almost everything online. Their recent offer of savings accounts was in fact what I wanted but kept forgetting. The transition when Bank of the West was acquired was a little rough, UI and API access was tricky The North Berkeley location is great, with the small parking lot, especially nice for disabled customers. When they were Bank of the West, I liked seeing the local merchants come in to bank, depositing cash and talking with the staff. The people were helpful, I hope they're still there. They don't send tons of paper or electronic marketing messages.”

“Rebecca is amazing!!!! I was having a hard time looking for a chase location that does notary. I called multiple locations and walked into several different locations near me and no one seemed to want to help. We went to this location and I was helped by Rebecca and immediately got to work and go me an appointment the following business day. I can’t thank her enough for her help!!!”

“My experience every time is a 10/10 because of one teller in particular Alfredo. He always greets me with a warm smile and always willing to help my grandmother and I with anything we need and is very patient. Thank you Alfredo keep up the great ? work!!”

“Not sure why the reviews are bad. My husband and I visited this location about two months ago and Ashley was super helpful and patient with our many requests and inquiries. Other staff were helpful as well even during crowded times.”

“Drive thru ATM is ok but don't come here at 11am in a weekday. Obviously everyone is coming during lunch but wouldn't you staff accordingly? Why don't banks have a "take a number" ticket system so elderly customers can sit instead of standing in line. Let everyone just relax until their number is called. Khalid is awesome - was very nice trying to help my father with his credit card payment.”

“My bank representative Alexis is absolutely great! She always shares her financial knowledge,
is very resourceful, and makes financial sound account suggestions. She went above and beyond and helped my family tremendously when our accounts were breached. Thank you so much Alexis. Words can not express our family's gratitude. Stellar Work! Job well done.”

“I was waffling between ok and good for this experience. Overall, Mechanics Bank doesn't seem too keen on getting their customers business done and releasing them back out into the wilds. Tellers move slowly. They are allowed to do a limited amount of business. Back in the day when I was a teller, we were allowed to do anything new accounts could do. But we were quick and efficient. However, it's rare to see a branch with a line of more than 5 people and when I do, it's because the tellers can't seem to pick up the pace. It's like, once they have you at their window, they really don't want to let you go...because what will they do with the rest of their day? Same goes for "Platform" staff. Typing emails into their computers, waiting for an email response, more typing, scrolling, spacing, tap, tap, tap... tap. I only came here because any branch could handle my business except my branch because the scanner was broken and my transaction called for a scanner and email to Walnut Creek office. There is no back up in place for these sort of inconveniences. Or if the network goes down, better know your account number! Not on file! All signature cards, it seems, are archived. That's probably so you can do business at any branch. But wouldn't it be really cool if your home branch had a hard copy? I wouldn't have walked into this particular branch but they were close to another errand I had to do. After sitting, waiting for some response from Walnut Creek as to whether or not everything was okay, I suggested my leaving. If they needed anything else, I'd have to go home and get it anyway. So I left with the assurance I'd hear from them by the end of the day, which no one in the branch did. The person I worked with left early and didn't give or clue in anyone else as to what work she had that needed follow up. I had to call to see what was going on. It seems to me to be a backwards kind of bank. I don't do much brick and mortar banking anymore. I'm not use to this sort of run around. Is this normal? I would hope not. They do offer a very particular kind of account that I have to have to take care of someone. So there's a plus. That happened at the El Sobrante office and took considerable amount of time there, too. The office itself is open and spacious and virtually empty. Large free parking lot and right off of San Pablo Ave.”

“Cool Western Union when all others like Walgreens closing at 1:30..or other check cashing places are down..it's my 3rd option when regular spots ain't working ..never a problem with nice service.”