Extra Space Storage on Lakeside Drive in Richmond offers a convenient and well-maintained facility for storage needs. The location is easy to get to with convenient freeway access and is very well maintained, featuring wide drive aisles. The property is spotless and sparkling clean, including the bathrooms. It provides a large selection of units, including drive-up access units where vehicles are allowed. Available features include electronic gate access, a manager living on site, parking spaces, and lifts. The facility is a solar site and allows deliveries. Units are non-climate controlled. Access is facilitated by a personal access hour with gate hours until 10 PM, a kiosk, and golf carts for customer use. A notable feature is the Bluetooth lock system on storage units, allowing access via phone, though it is noted that the Bluetooth can sometimes be unreliable if the battery dies. The staff is consistently described as helpful, professional, and providing excellent customer service. Management is available for questions and concerns. The rental process is highlighted as easy and hassle-free, with the ability to rent a unit online and pick the location without having to visit the office. The commitment to exceptional security and customer service is emphasized, making the facility a highly recommended choice for storage.
I had a great experience at Extra Space Storage. The customer service was excellent. The staff was friendly, professional, and helpful throughout the entire process. The facility was very clean, well-maintained.
June 2026
John was very professional and friendly. The rental was super easy. He found me the perfect unit for what I need to store.
June 2026
Super clean facility wonderful employee and super smooth renting process and simple access. Highly recommend.
