Travis Credit Union has received positive feedback from its customers, highlighting the supportive customer service and personal attention provided at various branches. Many customers appreciate the significant improvements in their financial situations, such as credit score increases attributed to dedicated staff members. The Richmond branch, in particular, has been praised for its helpful and flexible employees who assist in resolving issues efficiently. While some customers have mentioned occasional inconveniences, like the potential for declined purchases due to fraud protection measures, they feel reassured by the bank's commitment to keep them informed. The mobile app's compatibility with older devices is also a plus. One standout employee, recognized for his exceptional work ethic and customer care, has been specifically acknowledged for his positive impact on client experiences. Despite some lines being long at the Hilltop Mall location, customers report that the personal attention they receive makes the wait worthwhile. Overall, Travis Credit Union is seen as a reliable and caring banking option for those looking for a supportive financial partner.
I can not say how much I have benefited from banking with Travis Credit Union. My credit has jumped over 80 points since working with Indira. She has been such a gem and supporter in my financial growth. I feel like she really cares.
July 2022
Great service here. Bank tellers and overall staff is super quick and efficient.
May 2022
hilltop mall travis credit union is grest, the line might be long at times but once you get to the window you get that personal attention.. been a customer for about 8 years k ow.. this is my home bank
