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February 2024 by Ey Things
When I returned my truck the guy who helped check in my truck told me to go inside and wait for another employee to help me because he was cleaning the truck instead of helping me himself making me wait for the other employee to help another customer. Bad customer service
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January 2024 by Daniel Guerra-Carrillo
Awesome service! They helped me with a U-Haul Trailer on 1/1/2024 as if it were a regular Monday.
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October 2023 by Matt Jones
The place was pretty busy and the staff all seemed like they new what they were doing and were friendly and courteous to the customers and each other. I was actually surprised how well the place was running for an early Sunday morning on the 1st of the month. They have a good team there.
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September 2023 by Elizabeth Harper
The worst customer service I have ever experienced in my life! I don’t know how anyone at this place still has jobs. Avoid if you don’t want to cortisol overdose!
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July 2023 by Michael
Charles and Leilani provided outstanding service. In and out in no time. Honest and trustworthy
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May 2023 by Mythism
I rented a U-Haul transporter and pick up truck around 2pm. For a couple of hours, I returned the truck and transporter at approximately 6pm, couple hours before the due time. Upon returning the vehicle the older man ( 40-50yr old dressed in all black, bald African American male) who I am assuming was the manager on duty takes me to look at the vehicle before completing the return, we don’t even get to look around the car and immediately darts to some “damage that I caused” near the bottom of the driver side bed. I told them that couldn’t have been me, whenever I drive a vehicle that’s not mine I drive it with extreme caution. I asked him to show me before pictures of when they handed me the truck and he could not present them. When I first received the truck he did not point out said damage or any damage on that vehicle for that matter.I have never rented a vehicle from U-Haul and I was actually excited to rent a truck and transporter for my towing needs. I was looking forward to having a positive relationship with U-Haul and coming back for my business needs. That excitement quickly turned to frustration and I do not see myself coming back after my first interaction. I should have took the warning signs and avoided renting a U-Haul. When I first arrived at the location to pick up the setup I parked my car in the parking lot inside of U-Haul, I started to take a look at the cars and viewing the setup that will satisfy my needs. The same gentleman walks up to me saying “I can’t park there” in a very rude manner. I responded to him that I’m actually looking to rent something.All in all, my experience was horrible. It’s really a shame.There was a second african American male with an orange beanie working there. This was not him, just want to clarify that.
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May 2023 by Jon N
The staff here are nice people. Very helpful and friendly too. I called the store before I came in and the lady who answered the phone made us feel welcome already. When we pick up the items, the guys offer to carry them out to our car. I highly recommend this location.
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April 2023 by Wajanique Porter
Had to come leave a review after Charles gave me SPECTACULAR & RELIABLE service. Got my move done for a good price. I will most definitely be coming back, if I ever need a Uhaul for a small or big move ❤️
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April 2023 by Jairo Campos
Had a toe hitch receiver installed and the installer isn’t there on the weekends so they wait for me on a Friday after installer hours are done. The team that helped me was good. Delbert jones Was one of the guys to help. He was quick and helpful.
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April 2023 by Wajanique P.
Had to come leave a review after Charles gave me SPECTACULAR & RELIABLE service. Got my move done for a good price. I will most definitely be coming back, if I ever need a Uhaul for a small or big move
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March 2023 by Matt B.
Wanted to leave a review for the good service but I just received at this U-Haul here in Richmond I'm working on a job in the area for a hospital and I needed some supplies to help finish urgent job we're doing Typically I would go to Home Depot but these materials are typically found at U-Haul's There's plenty of parking I went inside I didn't wait that long to be honest even though they're very busy there I was helped right away The item I wanted wasn't quite right and I was going to leave but the man at the counter asked me if I needed a different size - which I thought was really cool because at least at other retail places people tend to just let you walk out empty-handed. He ended up having the bigger size in the back and made that happen so fast I couldn't believe it. So here's a big thank you to the team shout out to Myron and his co-workers. I would not hesitate to recommend this U-Haul for any moving trucks and supplies.
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March 2023 by Michael Carlson
U-Haul of Richmond damaged my vehicle's driver's side panel just in front of the tire. They didn't call when the installation was complete, I had to call U-Haul customer service line multiple times to find out it was ready. Instead they waited until 5 minutes before close, when I showed up and heard them mention calling me, which would have made it impossible for me to pick up the vehicle that night, presumably to avoid letting me see the damage to the vehicle before they left for the day. I will never be doing business with U-Haul of Richmond again. I suggest others find a different U-Haul to work with if possible.
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March 2023 by Adrienne
Myron and his team are exceptional employees! My car was stuck on a trailer because I had a missing ramp. The equipment I picked up 300 miles away did not work properly and put my property, life and others in danger. Even roadside assistance was at a loss for solutions. Myron and his team were very patient and came up with a solution to get my car off the trailer safely with no extra cost. I am so grateful for the amazing customer service I received at Uhaul of Richmond.
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March 2023 by Shelby S.
We recently used this U-Haul location to rent a trailer. It was easy to reserve online. The staff installed the trailer onto our truck once at the site. My reason for four stars is that what we reserved wasn't available when we arrived, so their inventory isn't accurately tracked. The staff told us they were giving us a better trailer with a ramp attached to it, but the trailer did not have a ramp. This location is also very tight to navigate. They had a long line of cars blocking traffic from moving because they were waiting to refill propane tanks. Once we were helped, it took staff quite a while to get our trailer. We had to move our vehicle while waiting to avoid blocking others, but then they needed us to move back to the original space. It seems like there is a more efficient way to use the space. In the end, though, we got a trailer in a sufficient size and were able to move what we needed to.
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February 2023 by Dee Dee
dum fat as chigga itch at the counter charged my card said it didnt go through and charged me cash, paid twice, that lady will rip you off
