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December 2023 by Peter Yamamoto
Different stores have vastly different levels of quality of service. This location was very high quality of service compared to Meeker Ave in Richmond. I’d drive out of my way to get my shipping/notarizing done here.
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October 2023 by Caitlin Traylor
Wish I had read the reviews before I entered the store...NO STARS, but had to use one to activate the review. Buyers BEWARE as your packages will go missing and never make it to the destination. I had an uneasy feeling when I used the store and now I know why. They will take your money and NOT deliver. Complaint being filed to UPS on this location, what a disgrace!
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October 2023 by Sam Sun
Should be open at 9am. Now 9:10 no people in sight. Whole bunch of Lazy bums
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August 2023 by 独居狮子
Be aware of this location. I lost 3 packages there. Total over $1000. dropped off 3 packages at this location. Then the tracking information showing those packages never left the store. I went back to the store check after 2 days. The guy work there said he called the UPS warehouse and found all 3 packages and they will ship out asap. then I went to UPS warehouse and they said nobody called and even he did call, there is no way to find 3 packages in a huge warehouse just like that. End up 2 packages disappeared. Only one made to the destination, but its some garbage inside the box instead of my original stuff. I went to this UPS store again. the manager told me that they can’t help and I have to file a lost claim myself with UPS. so basically this store doesn’t take any responsibility and doesn’t want to help neither. Stay away from this store.
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July 2023 by Jasmine
The lady was super nice, super quick and the store was clean! My UPS of choice right now!
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July 2023 by Satori L.
I am convinced this location stole my package. Sent a package out on 07/15 and was supposed to arrive to its location on 07/20. On 07/24 the only tracking history available is shipping label created. I returned today to follow up. Immediately the woman helping me asks if she created the label and I said I didn't remember, she then eagerly responds "good and to not say it was her." What the hell? How is that professional? She soon after pawned me off to another worker after acting dodgey, he did not help to resolve my issue either. I was told a claim would be filed for $100. I explained that I was only asked what the items were, two rings, never was I asked their value. Then I'm told that all I'll get from UPS is $100 because that's what's on the shipping receipt. As if, we already know the package will never be found. Don't you guys have to at least look for it first? He continues to tell me that this has happened before, which prompts me to ask, why are you not asking your customers the value of their items? And he continues to tell me it's my responsibility to provide that info. I'm sorry, I don't work for UPS, It's not my responsibility to ask or provide the right information it's UPS's job to ask the questions required to perform their job effectively. That's exactly why we pay for their service. He tells me he can file a claim in the store since it's the location where I TRIED to ship the package from. I asked if I'll receive any sort of confirmation that a claim will be submitted. He then tells me to call tomorrow because they're busy today. For something that wasn't my mistake it sure seems like it's my responsibility to resolve a problem caused by store staff. Then I asked what happens between "label created" and "on the way" on the tracking app. I'm told that "on the way" means it was scanned at the warehouse. During all of this I see a man in the background gathering all packages for shipment, takes them to the back of the UPS truck and continues to scan them. Hm, small warehouse on wheels. Completely unsatisfied and unprofessional, thanks for nothing UPS. I will be filing a formal complaint.
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April 2023 by Mariposa Rios
Just don't , is all I can say don't waste your energy. The main lady working there Is the true definition of a UPS Karen . Make sure you bring your own tape your own UPS labels printed ect . Bring it all, if not expect to pay for using a pen to tape and labels at a UPS store. Apparently there is also a mask policy as well . My advice just don't . Her Vibe is so off go to any other locations bet it's a whole different vibe and experience.
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April 2023 by John M.
I don't write many Yelp reviews, but had to acknowledge a really good experience with this UPS store and Lisa.Recently we had to arrange for shipping of a pair of vintage chairs from Richmond, CA to Southern California. This was a completely remote transaction. I spoke to - and exchanged email - in advance with Lisa. She was knowledgeable about all the options for shipping and she directed me to the most affordable option. The chairs were delivered to the UPS store where they cleverly boxed and packed them. Lisa adjusted the standard box so that the chairs could go through the standard UPS system which saved $. The chairs arrived safe and sound two days later. A great transaction. Thanks!
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April 2023 by Michael Beck
Sent out 5 packages on March 11th. Everything arrived besides my most expensive item. Odd cause it's the only one I had to buy a box for. I'm constantly told "wait 7 days","wait 2 more days", now it's "we have covid emergency and can't check the computer right now". I am fed up with this store and how it's managed. I recommend anyone who's shipping anything important to do it through another service.
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January 2023 by Deb T.
I rarely leave reviews because I usually just let things go but I had a bad experience here today. Usually when I go to this location to return Amazon packages, it goes well but not today. The lady helping me was wonderful, as usual but the store manager was not so friendly this time around. If anything, she was quite rude. Every time I come here, I back into the parking space because it's hard to get out with all of the cars going by and no one wants to stop for you to reverse out of the parking spot. Today, I also had a large package that was quite heavy so I thought wow, I got lucky to park right in front today....As I'm in the middle of my return, she is staring at my car and is like "that car is on and revving engine, why is that car still on" so I look back, and I said "oh that's my car" and she literally rolls her eyes (I don't even know if she noticed she did this! So RUDE) and says "your fumes from the exhaust is coming in here because someone's revving, we don't like it when people back into these spots" I said "oh, I'm sorry" and she walks away after giving me a stank look. Firstly, NOBODY was revving my engine cause nobody was in the drivers seat and Nowhere does it say that I can't back into the parking space or leave my car running for my elderly mother and young daughter who is sitting in the car waiting for me. I was in there less than 5 minutes and she was being rude because I backed my car in the parking spot. I've never had an issue here before but after today, I will not be back to this location. I use this location for everything for the convenience but I guess I'll drive down Fitzgerald to that location instead. Don't come here if you don't have patience or can't bite your tongue.. if it was the old me, I would've cussed her out. Aside from that, the shorter lady associate was so helpful and always a pleasure!
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January 2023 by Scott E.
I went to this UPS Store to drop off a package which already had a UPS label on it. All I needed to do was drop off the package, get them to receive it, and get a receipt. Have done this at many other UPS Stores in the past prior to Covid, during Covid, and after Covid. All the other UPS Stores have lifted their mask requirements, as all other places in the country. But not this place. The Gestapo woman who was wearing a cloth face mask that looked very thin as when she moved it fluttered in the movement, that had an image on it (not sure what it was actually) stopped what she was doing and yelded at two of us walking into the store "Put on a mask!" The other person and I both said in unison, "I don't have a mask". She then told us to leave and come back with a mask on. He left and went to his vehicle I peresume to get a mask. I didn't have any. There is no requirement anywhere anymore except for some medical facilities that I have run into this issue since about December. So I did the best I could. Pulled up my jacket, and approached the Gestapo woman. She asked, "Are you just dropping off? Affirmed the drop off and she scanned it and handed me the receipt. It tool longer for her to tell me to get a mask and not come back until I had one than it took for her to scan and hand me the receipt. As a side note to all of this, he co-worker who was wearing a mask, did not have it on covering their nose, and at one point with two other customers, pulled it down. Really? You want to demand masks but you don't follow your own rules?
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December 2022 by Marilyn Narag
Even though I live right across the street, I have opted to go to the UPS store in the San Pablo Shopping Center. The Richmond Parkway location requires you to wear a mask and the lady who is there most days and wears a thin scarf says that it is so because she has come sick three times in the past couple of months. The other 2 gentlemen that work there do not consistently wear masks, as their actual company policy does not require it. If I'm lucky I will catch those men on a couple of days that I come in but honestly, I am tired of being harassed by her. She told me to get a mask out of the cup, it was empty. Grabbed one from under the counter and said that they don't put them out there because keep using them and they are too expensive....huh??? I completely sympathize with her being sick all the time, however, you being sick all the time doesn't give you the right to force customers coming to wear a mask, which is not the company policy. All this to say that I will drive a few extra minutes to the San Pablo location. The young lady at SP was quick and very nice and they don't try to force a mask on you.
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November 2022 by Igor D.
Of you enjoy getting yelled at by the store manager for entering without mask in 2022 make sure to check this place out, great customer service
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October 2022 by Marcella N.
Little dude wearing an LPS shirt and Gucci slides was no helpful at all. We needed to create a return shipping label and he told us to do it online. When we called another ups store they said we could do it at their store... you're no hell and I know you're Gucci slides are fake. Money can't buy class babe xx
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September 2022 by miguel leon
Horrible management, there is a specific manager that works here, always wearing a gator mask, not a proper medical mask, always harasses amazon delivery drivers, if this was my store she would be fired, the way she talks to them and how she acts, i just wonder how she treats her customers, super sad and disappointing to witness that in person multiple times, she should definitely get fired!
