Jim Charlon Ford, Inc. is a highly regarded automotive service provider, known for its exceptional customer service and expertise. According to customer reviews, the service department, led by the knowledgeable and professional Service Manager Matt, consistently delivers excellent service. Customers praise the service team's courteous and prompt handling of issues, from a transmission oil leak to a chronic problem. The service advisors are commended for their detailed explanations, ensuring customers understand the status of their vehicles. However, some customers note that the repairs can be expensive. Despite the distance, many customers express their willingness to bring their vehicles to Jim Charlon Ford for service, citing the high-quality work and the welcoming and inviting atmosphere fostered by the team, particularly Matt. Overall, the business is highly recommended for its exceptional service and customer-centric approach.
I was impressed with the service I received at their service department. It appeared to be thorough, my concerns were addressed, and the wait time was reasonable; although for me, quality work takes precedence over wait times.
August 2026
Recall of airbag actuator on 2007 Ranger. Reservation and service were prompt and efficient. I will return for service.
August 2026
Very nice and polite staff! Car was provided to them and gave back to them so fast! I highly recommend them to anyone who wants excellence customer staff and to be able to get their vehicle back so quickly!
