ALDO

Shoe Stores
Hours: ALDO is a well-known retail store that offers a wide range of ladies' shoes and accessories. Customers have generally positive experiences when visiting ALDO, with the store personnel being described as "amazing," "super helpful and friendly," and "total rock stars." Erica, a sales associate, is praised for her excellent customer service and helpful attitude, which led one customer to make a purchase they hadn't initially planned. Another customer, Naomi, is also commended for her assistance in finding the perfect bag for the customer's needs. However, not all experiences at ALDO have been equally positive. One customer had an issue with a pair of Bigact boots, where the stitching started coming apart after just one use. The customer reached out to the store, and while one manager, Brissa, was willing to help and exchange the boots, the store manager, Hayley, was not as accommodating. Hayley initially denied the return, stating that the issue was not a "big deal" and that the customer could simply cut the excess stitching. After further discussions and intervention from the corporate office, the customer was eventually able to exchange the boots, but the overall experience was described as "horrible" and a "waste of time." Despite this isolated incident, ALDO appears to provide a generally positive shopping experience for its customers, with knowledgeable and friendly staff who are dedicated to helping customers find the perfect products.

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1. Riverside, California