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October 2023 by Patrick
Great loan experience for my Tesla. They treat customers well.
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June 2023 by S M.
This is my credit union. I have been with Altura credit union since the 1980/1990s. On several occasions I have been assisted by Robert Resendiz. And I have to say he epitomizes Altura credit Union. I have been absolutely impressed with this credit union. They have always been there for me no matter what I have needed from them. They have contacted me on many occasions when a purchase has seemed to be "iffy". The purchase is then held until I either approve it or disapprove it. And I appreciate that so much. And as I said above, Robert epitomizes Altura credit union. He is so very friendly and pleasant to work with. He is knowledgeable about everything. When I have had a question, he knows exactly what to do or how to answer that question. At times he has given me options on my questions. I always feel like my account is safe in his hands. And I'm just always happy when he's available to meet with when I go there. I have recommended Altura credit union to my friends. And many of them have changed their accounts to Altura credit union. The service and hands-on help that I get from Altura is one of the many reasons I do that. And employees like Robert, I am certain, is why people keep going back. Also, they have a great online option. It's very easy to maneuver through. And you can do all sorts of banking through it. Just another reason Altura is a fantastic credit union. And if you have trouble with the online banking, there is someone you can call to get help with that too...someone very knowledgeable and able to help you with any problem or confusion you have. This is just an all-around great place to do your banking. And I would recommend it and the people who work there 100%. You can't go wrong! Check it out. I'm sure you'll agree with me.
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April 2023 by Ramon L.
As a member for almost 20 years, I love Altura! This branch is great! The staff is always so friendly and helpful. My visits are always handled quickly and competently.
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January 2023 by Kevin Hooper
My card isn’t work and they’re not open today. I can’t get a hold of the bank online, phone, or in person.
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July 2022 by Ken J.
Recently opened an account , and very pleased with the service of this credit union. Staff is very friendly and attentive to your needs. Opening the account was pleasant and easy. Knowledgeable respectful staff and courteous. Will recommended this Credit Union to my family and friends. Keep up the good work Altura.
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June 2022 by Omar G.
Piss poor customer service. I have been unable to hear a reasonable reason for being denied for a credit card balance transfer limit increase. I have a total history of 2 years with this bank and just taken out a car loan, a credit builder loan and even with a credit score of 752 they approved me for a measly 2500 credit limit. I have multiple cards that total over 20000 dollars in overall credit limit. With the highest individual card limit being set out at 7500. I don't know why they wouldn't approve me for a credit limit increase when I should more then sufficiently cover all the basic requirements to be approved for an even decent credit card with a limit over 2500. I truly believe that this credit union is using stereotype's and scrutinizing customers of color for fools. Never have I been treated so unfairly and presumed for an idiot. I'm thinking of recalling any business that I have with this place from now on. It's disgusting and makes me feel ashamed to even have started business with a company like this. They use stereotypes and are targeting me with horrible service just for kicks of the under writers and management.
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May 2022 by Alissa Murphy
Very helpful staff, walk-up ATM outside
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February 2021 by Van N.
Went for my first time yesterday to open an account for my baby girl. Everyone there is very polite. A girl name Vanessa helped us and she was very helpful. She answered all of our questions, and had great customer service. Even though she looked very young she was very knowledgeable.