-
September 2023 by Alex D.
At the front desk there is a young tall blonde guy with the worst attitude. I purchased parts at another auto zone and they told me to come pick them up at this location off of California. When I got there this young guy right off the bat had attitude and I could tell he didn't want to help. Didn't greet, didn't say goodbye. I asked him if one of the parts was correct and he stared at me and just stated, "well I don't know your car yet." He continued to give me a blank stare and I said, "are you asking me what car I have?" Has a horrible attitude and should not be working in customer service. First time I've ever been to auto zone and had a bad experience.
-
Bad attitude from the guys really lazy they treat bad people
-
July 2023 by Daniel Dimas
Hooked up the fuel pumps no problems
-
July 2023 by Don
Hooked up the fuel pumps no problems
-
April 2023 by Austin Romero
Great Customer Service just moved to the area and got help right away.
-
March 2023 by Adam S.
Ordered parts for a customer in the afternoon and was told they would be available no later then 5pm same day. 5:30 rolls around and I was told the driver is running late but not to worry. I call back at 6:15 trying to find out where my parts are and I'm told 7pm and that they lied to me earlier when I was told 5pm. AutoZone is an absolute joke and barely a step above pickApartUpdate now at 7:55 they are telling me 9am tomorrow.
-
February 2023 by Mehta 7.
Joe was super, spent so much time helping to patiently assembling the challenging blades for vipers on my car. Thanks, for being customer focused, persistent, prompt and helpful.
-
February 2023 by Marissa M.
If I could given it 0 stars I would've. When I walked in every single employee was standing around and I needed help with reading the codes for my check engine light. He just handed us the tool and when I told him I didn't know how to use it he just told me to "plug it in" and when I got the paper and asked what the codes were he told me to "google it" and proceeded to walk away continuing his conversation with the other workers. So no thanks to RAMONE and the other useless workers there today.
-
December 2022 by Bob
Great staff, Joe really help me out. A++
-
October 2022 by Will Oh
We walk up to the counter ready to pay, person behind the counter says be right with you... he was just chilling there clearly just cruising on his phone while everybody else was helping other people, waited for about 5 mins for the next rep to process our purchase.
-
October 2022 by Nathen Torres
Tiffany was so helpful and tentative to my situation, thank youu
-
September 2022 by Annie Franciuc
This is an update for a previous review after the incident I had on April 9th with the manager, (Stephanie) of the AutoZone store at 2955 Van Buren Boulevard Space G1, Riverside, CA 92503. I want to give George MacKay (I hope I got his name right) 5 stars. After talking to him, I am pleased with the attention paid and how this conflict has been resolved. I am grateful that he has taken the appropriate steps to resolve this issue; he went above and beyond my expectation.This morning I had an unpleasant experience with the manager of this store. An experience I had never encountered before and which I did not think was possible in America. My husband called this store to ask about a power steering pump and asked the person with whom he was on the phone to put it on hold so that he would come later to pick it up. In an hour, I went to pick up that part. Still, it was not in the hold, the person he spoke to on the phone was not in the store, but while two employees were looking for the piece, another employee entered the store and simply said that she spoke on the phone and said that " I never put it in the hold. " When I heard this, I asked just a simple question if it makes sense to call ahead and ask you to hold certain parts? One of them said they were very busy and did not have time. My mistake was that I looked in the store where there were only two customers(including me), and I remarked, "The store doesn't seem too busy today." The manager (later I found out that she was the store manager) said that I offended her employees and she doesn't allow such a thing and that she won't sell me anything, that she has the right to refuse me. I asked her why she rejected me, just because I noticed that the employees didn't do their job correctly? Then she threatened me that she would call security. I asked again why she needed security. I didn't make a scene, I didn't shout at them, I didn't swear at them, I just remarked that it didn't seem like a busy day. She replied that she had a legal right to refuse me and would do so. Then I saw that she abused her function, and I said, well, my husband needs that pump, and I apologized to them and wanted to buy it, but in vain, she abused her position, saying that she had the right to refuse me and she wouldn't sell me anything. Then she abusively told me to leave the store, or she would call the police. I asked why she needed the police? I didn't do anything wrong; I was just upset because her employees didn't do their job correctly, but I didn't yell at them; I wasn't abusive to shout something in the store. Of course, I left saying I would do a bad review and a complaint to BBB.I'm not asking you to take my word for it, just check the recording on the surveillance cameras, and you'll be convinced that my voice will barely be heard. I speak English with an accent, so I do not like to talk much and do not yell. She wanted to look like she was on the side of her employees, which wasn't bad if she wasn't abusing her position toward a customer. I consider her attitude was abusive because of my accent and even racist.
-
July 2022 by Summer Mayfield
My battery went out on an extremely hot day and I was told that after purchasing my battery that it could be installed at AutoZone. One of the stores that have the battery however they told me which store did I then went to that store in a young man by the name of Noah came to my car to assist me with changing the battery he was extremely careful and very cautious because the manifold had to be removed in order to get to the battery. With great tenacity he was able to remove my old battery make sure I receive my core and put in my new battery with in an extremely quick amount of time. I went inside to exchange the core and I was gonna get a bottle of water and the manager even gave me a customer satisfaction water… I have always gone to Autozone but I have to say this experience by far is the best experience I have ever had on his come to any type of work that I’ve needed to have done for my car because most of my maintenance I do myself. I wish you guys had a yelp page because I will give this exact same review on yelp … So a huge kudos thank you, major pat on the back to Noah and the young lady that was managing tonight you again have a lifelong customer for not just my automotive needs but for those of my family and friends as well .
-
June 2022 by Edward Trejo
Stephanie is the best. She went above and beyond un helping me with my car. She's the go to person at autozone. Thanks Stephanie!
-
June 2022 by Christe M.
I went in to Autozone and the associates where so helpful, I accidentally put my autokey in the washing machine and my car would not start so I thought that maybe opening up the key and drying it out and replacing the battery might do the trick, I bought the battery and the associates explained to me how to take apart the key and battery and how to put it back together, well it worked and my car starts now!! thank you autozone!!
