BMW of Riverside serves the Inland Empire with a wide selection of quality BMW vehicles, including models like the X1, 2 Series, and 3 Series. The dealership offers not only new BMW cars but also genuine BMW auto parts and top-tier auto service. Customers appreciate the friendly and professional staff, with sales agents like JR providing helpful guidance to find the right vehicle and answering all questions thoroughly. Many reviews highlight the excellent customer service, noting that staff members such as Mark Decker and JR consistently deliver top-notch experiences. The service department also receives praise, especially for attentive service advisors like Justin, who keeps customers informed with updates and ETA's. Service managers like Ernie Guzman are recognized for their professionalism and dedication, managing repairs efficiently even in challenging supply chain environments and accommodating customers with loaner cars. The overall experience at BMW of Riverside is described as seamless, respectful, and caring, making customers feel valued and supported throughout their purchase and service journeys. Long-term customers commend the dealership’s consistency and quality, which is why they continue to return. Whether buying a new vehicle or getting routine maintenance, customers trust BMW of Riverside for their friendly expertise and commitment to excellence.
Took my 05 Z4 for a serpentine belt replacement, they told me it was going to be ready within 1-2 hours and my car was done in 1 hour. Christian Viera took care of me, Great customer service! 10+?
September 2024
Amazing experience. Mark Decker was as always the best guy to go to. He has been consistently over the years given myself and my family top notch sales experience. Thanks Mark and BMW Riverside.
September 2024
Service Advisor Justin was great with my BMW Service! He was on point with his ETA's of the maintenance I selected and called or texted me with any update he wanted me to know. I'll definitely be going back!
