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February 2024 by Tania De Angel
Why is the wait to see a teller 30 min in line ??
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February 2024 by Nicole Greer
I love this bank altogether . Its an awesome bank .
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January 2024 by Debbie Lewis
Great, Awesome experience!! Great customer services.??
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December 2023 by Nati Frausto
Great Credit no complaints. I just closed my other credit union SFCU and have no regrets
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December 2023 by kriss McElhenny
Nancy was so professional and friendly.Was able to help me w/ multiple tasks & answered all my questions.Great customer service.
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December 2023 by Marchelle Craig
This is the second time Navy Federal has denied a fraudulent charge on my account. These were all online charges made States away... Representative was nonchalant about it. No empathy at all. I got passed around with no resolution. I am in the process of filing a complaint with the FTC, and the CFPB. Stay tuned for an update. I don't want this to happen to anyone else.Update! They won't talk to you about it over the phone. They referred me to their emessaging online to further dispute or appeal their decision. Haven't decided if I am going into the office yet ?. Really frustrated!
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November 2023 by Terri Erickson
I went to Navy Federal in Riverside yesterday for the first time, to become members and open a new account with my daughter. Leana took care of everything, was so pleasant and helpful. Wish I'd know about Navy Federal years ago!
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September 2023 by Doc Bradshaw Bradshaw
I am a retired Navy corpsman. My wife and I filled out the information to open an account. That was 3 weeks ago. We for some reason are still waiting for approval. I personally as a combat veteran of 20 years take it as an insult. My identity was on the military i.d, I provided
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August 2023 by Elsie Acosta
Moreno Valley branch is the closest branch to my hometown and makes it a shorter drive for me. However, every time I come In there is limited staff or staff that is in training from what it looks like. Today I had the worst experience I brought cash in to deposit and the teller confirmed the amount and after I asked her for cash back the amounts didn’t match by 200$! She called another associate then the manager and could not confirm either or. I am not comfortable on how they handled my cash deposit and feel like they stole! Manager was going to “audit” the machine but can only give me her word and no proof if this was truly correct. I am never coming back to this branch and definitely triple count your money before you deposit!
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July 2023 by acela valdivia
I just had the worst customer service by the teller Mike , he was super rude!! he was giving me attitude since he started helping me . He made my transaction super difficult !! Super unethical , his customer service was the worst . I hope Navy Federal does something because it's really disappointing for a bank to have somebody like that in customer service.
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May 2023 by ALEJANDRO PIMENTEL
I love it to keep my money very polite employees, professionals.
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April 2023 by Reeze Walker
Love this bank. Great customer service, excellent workers here
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March 2023 by Rudy R
Unwilling to help they don’t try to help youWorst bank
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February 2023 by Karla Macias
Absolutely love my bank, except for the service I received over the weekend. Marisol was rude and lazy. She called herself a "lead". After waiting in line for a couple minutes to get a replacement debit card she asked me to wait to the side so she can assist the long line. After I had already waited my turn! I explained to her that I was advised to get in line to get my card replacement and she insisted otherwise. She also mentioned that she would only replace my card as a " courtesy" this one time she must of repeated herself 4 times. Marisol you are by far the rudest teller, " lead" I've ever dealt with. Maybe customer services is not your best choice.
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January 2023 by Chanel Harrison
Best bank ever On GOD they watch out highly for scams to!!
