Navy Federal Credit Union is dedicated to serving the armed forces, Department of Defense, veterans, and their families. Members appreciate the great rates, discounts, and 24/7 award-winning member service. The staff at various branches are noted for being friendly and professional, with several reviews highlighting positive experiences when opening new accounts. For instance, members have praised representatives for their helpfulness and willingness to answer questions, creating a welcoming environment. However, some reviews indicate that the service can be inconsistent. A retired Navy corpsman expressed frustration over a lengthy account approval process, while another disabled veteran noted delays and a lack of focus from staff during his visit. Despite these issues, many members still value the credit union's commitment to military families and the overall quality of service. With over 350 branches worldwide, Navy Federal Credit Union aims to provide support and understanding to those who serve. The motto, “Our Members Are the Mission®,” reflects their dedication to the community. Members are encouraged to visit the Navy Federal website or a local branch to experience the services offered. Insured by NCUA, this credit union remains a trusted option for military families.
Teller great but dont like other issues with them. Wish they have no reason to be doing.
April 2026
Had a deposit to make. The teller was friendly and helpful and I was on my way fairly quickly.
April 2026
The best credit union I've ever been a member of. Staff is great to handle your transactions and any problem you may have. I highly recommend all military and prior military to become a member.
