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December 2023 by Renee L. Theuer (Renee's Artique)
Based upon my years as a customer, I have found again and again that Provident Bank is not a real bank. It is still a tiny savings and loan trying to function as a retail bank.
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August 2023 by pandya sandip
My Banks forever
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May 2023 by William Griffith
I have been with this bank for many years. Always welcoming and helpful.
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March 2023 by Randy H.
Definitely need to be friendlier.......Maybe they ALL were just having a bad day but jeeeeeeeez.Not my idea of customer service.
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September 2022 by Diana S.
Victoria Carrillo has by far been the most professional and friendly tellers I have had. She was understanding and compassionate and made sure I got assistance thoroughly!
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July 2022 by Henry Storer
Was to solve the issue with a single phone call
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February 2022 by Shannon Doss
Great bank and helpful staff. Men and women helping make Riverside a better place for us all.
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January 2022 by Pete A.
Been banking with provident for nearly 30 years. The canyon crest branch has a new manager that is very rude. Thinking of closing my personal and business account to another bank. Worst customer service I've had in a long time.
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June 2021 by Olga D.
Worst customer service I have ever experience in a bank. I called to ask about an overdraft in the account and because it was a business account not in my name, I expected to have my boss asked to get on the phone and allow them to talk to me. Have done this hundreds of times in my time working for my company. Cristal, the person on the phone will not help. When I got my boss to talk to her on the phone, she refused to talked to him and ask that he call again and hang up the phone. After he called again, she answer and pretended that she did not know who had hang up on him. She refused to speak to me which led to my boss having to hear me explain the problem and relate it to her, even though she was able to hear what I was saying she demand it that he repeated the problem. Needless to say we received no helpful answers and it gave my boss a headache. I tried to reach out to the bank to complain about Cristal but they do not care. So Cristal can keep doing this to whomever she feels like.
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April 2021 by WillFerrell Tinsley
Local business acts like they are nationwide bank
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March 2021 by Emily G.
I was dreading having to go in to the bank to close out some accounts due to a death. However the process went smoothly--and I was even given forms I needed that I didn't know enough to ask for. I truly appreciate the help and recommend this branch.
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February 2021 by Bruce Ziemienski
Excellent customer service.
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December 2020 by Lenee T.
I've been a customer with Provident bank for over 15 years, great bank! I use to bank with Chase but they have too many fees and never personalized my experience. I want to thank Lauren the Sr. Customer Service Supervisor for making my day today. She went above and beyond the call of duty with politeness, professionalism, knowledge and personalized service. I also want to thank Rita for her many years of professionalism, personalized service, and always going above and beyond the call of duty in helping me when I need additional services. I believe both Lauren and Rita represent Provident Bank in Excellence! I will probably bank with PROVIDENT for years to come because of them. Charlotte :)
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September 2020 by Barry O'Connor
Best Bank in town. Michelle, Rita and staff are the best. I have bank with them since the 60’s. They have taken care of several complicated problems Ihave had in the past few years. Always friendly andhelpful.
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August 2020 by Yvonne E.
Huge shout out to Provident Bank. I always get great customer service and the young man that assisted me this morning, Samuel Gradias was no exception. He always had a warm smile and a greeting and is very professional and helpful. I've been coming to this bank for over 10 years, well before their move from across the street. Well done, Samuel = )