Public Storage in Riverside offers a convenient and supportive storage experience. Customers appreciate the free reservation process and the option to use the online eRental feature, allowing easy access to their storage units without visiting the counter. The staff, particularly a representative named Jen, has received multiple commendations for her exceptional customer service. Reviewers highlight her kindness, patience, and extensive knowledge about the storage process. Jen has been recognized for her ability to provide helpful advice and maintain clear communication, making transitions smoother for families storing items for loved ones. Her assistance with technology, such as app setup, has also been invaluable for those who are not tech-savvy. Overall, Public Storage stands out for its friendly staff and efficient service, making it a reliable choice for storage needs in the neighborhood.
Toi was so helpful in every step of the process I am so happy with my unit and she makes me feel very comfortable and confident about storing my items thank you so much
July 2025
Jenn was very helpful. She got me into a unit in just a few minutes . Im really glad she walked me thru setting up the app because I'm not tech savvy. Easy in and out good location
June 2025
I'm so grateful for Jennifer's assistance! She was totally humane and understanding. I can't believe how much she knows about the Public Storage process, and I'm thankful she did, because I got the wrong information from their customer service! Jennifer is a hugely valuable employee!
