The Spectrum Store provides Internet, mobile, cable TV, and equipment services. Employees are consistently described as friendly, professional, helpful, knowledgeable, and patient, offering excellent customer service and satisfactory solutions. Staff explain things well and are easy to talk with, giving customers confidence. However, there can be long wait times and a huge line, with some customers not being fans of the virtual queue system. To avoid the wait, making an online appointment is suggested. While the store handles equipment return, another option noted is that returning equipment to UPS can be faster and easier.
Great customer service, very helpful and respectful. Great deals and prices with fast internet. Pretty much nowhere is disabled or not available like some other places. Having a phone line is also not required for home internet if that's all you need.
May 2025
Charlie at the Corona store on McKinley, helped me with internet, tv app and phone. Excellent customer service. Explained things very well. Polite and easy to talk with.
April 2025
We went to Spectrum yesterday to get new phones. We were helped by Jesus. He was very patient with us and he was very knowledgeable about the products and process. It was so nice to go through it with someone who gave us confidence in customer service.
