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March 2024 by Bryan Miner
Rude employees especially the blonde girl.
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March 2024 by Lynn Elsie Bennett Noble
This is the best UPS store in Rocklin. Damian is stellar notary, packer, shipper, customer service person. He is the finest worker at the store and assists his fellow associates too! He gives UPS the utmost, absolutely top rating, reputation, and customer service satisfaction. UPS has the finest treasure in a person! Thank you, Thank you! Thank you so very much for UPS!
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March 2024 by Ei
I am so happy this place is close to my house. Every time I visit, I leave satisfied. My printer that I hardly use at home was not working today and I had to print out the label for shipping. I brought my item to the store yesterday and they helped me with printing the label and helped me with final touch for shipping. I felt bad they were so busy but still gave us excellent customer service.
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March 2024 by Kayla McLaughlin
I was greeted nicely and was helped in a timely manner. Everyone was super happy and were very helpful to me
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January 2024 by Kath Palmerton
Had a problem with a package we mailed and Loren and Ross were AMAZING! Solved it all and got our important package back on its way. Five Stars!!!!
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January 2024 by Andy Gerber
They carefully wrapped a precious clay pot that had been in the family for nearly 50 years, made by the wife of a cousin of my moms. They charged a reasonable amount, and were friendly and helpful during the process. 100% I would go back there if I needed to.
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December 2023 by Free to be Me
They charge $2.21 for a printed copy of a label. The printed copy only cost .20 and then they charge an additional $2 fee to “use the computer” even though you didn’t use a computer. So ridiculous. I won’t be going to this store again for print services. It’s way cheaper anywhere else. No reason to nickel and dime you local customers.
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June 2023 by M Pohan
Attentive and quick service! Never have had a problem!
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May 2023 by Lisa G.
I frequent this UPS store and all of the employees there are so helpful and kind. There is usually a line but they are fast so it never takes long. I am so lucky it's close to my house!
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March 2023 by Tom D.
On two different occassions I went to this place to mail something via the United States Postal Service. Both times I was reluctantly persuaded to forego the USPS and instead send the package by United Parcel Service. I was dubious about the store's honesty. My subsequent research showed that I would have been charged less is if I mailed the packages through the USPS. Sure, that isn't always the case as there are many factors involved in determining shipping charges. But in these two cases I was talked into the more expensive alternative. We know this UPS store makes a commission when they ship via UPS. Is that also true when they mail something through the US post office? I don't think so. Perhaps I was ripped off simply because the clerk(s) didn't know what they were doing and only following directions to send all packages by UPS. Any frequent customer of this UPS store will have noticed that the staff of zity and tentative youngsters has a high turnover rate. How well are they trained? There is a UPS store on Stanford Ranch Road by SaveMart and Starbucks. I have had no upcharging experiences at that location.
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March 2023 by Billie Walker
They often mess everything up with drop off packages that I had. The final mess was when one of the employees put my usps packages in a big bag that later turned out to be only for UPS. Very frustrating experience. There are better Ups stores around town.
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March 2023 by Mike G.
I needed a notary, and if you go online, you can schedule an appointment with a notary and come to find out that's worthless because there is no notary there that's all just a scam, even though you can set up an appointment with a notary online at this facility, there's no notary there to fulfill the appointment don't do it avoid this place like the plague
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March 2023 by Bret
Staff was extremely helpful and friendly. Really like using the services at this location.
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January 2023 by Amanda M.
I was very impressed with this location. I needed something notarized and when I got there, there was what looked like a really long line. This is the most efficient UPS store I've ever been to -- they got through the line quickly, they were courteous and didn't seem like they were rushing anyone. The man (I think he's the manager) who did the notary service was super nice and helpful as were all of the employees. Highly recommend this location.
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December 2022 by Gigi G.
I came here the other day to do a return. This is very conveniently located in the same shopping center as Walmart and other stores. I was very surprised that it was not super busy when I came in. I did not have to wait long. I figured I might have to wait long given the fact that it's Christmas time and a lot of people are sending off packages, this is a very clean establishment very clean atmosphere. The gentleman who helped me with my order was very friendly, very knowledgeable and also gave me a receipt for my return, which is always a good idea. That way they can't say they didn't get it back I always recommend getting a receipt when mailing stuff off returning an item. That way you have proof that you did send it off and it will be no issues or complications, this establishment is very large very clean establishment very clean atmosphere very friendly staff very nice establishment. Definitely a lot faster than going to the post office this time with year because we all know the post office. This time of the year can be a nightmare and a very long wait I was happy with how fast and efficient I was in and out of here I highly recommend this establishment for anybody looking to mail out any items, fax any items, etc. they are great I will definitely be coming back here again very soon for more future visits and more great experiences to come. Thank you again and merry Christmas and happy holidays I will see you next year :-)
