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March 2024 by DAVE BOBERG
only have one store worker working you have a customer that came in with 20 different items. You got 10 people in line terrible service terrible situation should have at least a minimum of two people working and just an off terrible experience.
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March 2024 by Neno Severinsen
March 14th, 2024 vane to ups waited until 8:45am no one came to open , went to Walmart waited another hour called three times no one answered and came back to check still closed . Not acceptable especially because I drove half an hour to get to this ups.
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March 2024 by Michelle Dalpogetti
I am very disappointed. I visit the UPS stores on a regular basis while working in and out of town for various reasons. 9 times out of 10 the staff is just ok. I ALWAYS look forward to going to my local UPS store in Rocklin near Bass Pro because the staff there is always super nice and helpful- until today. The lady that helped me (I've never seen her there before) wasn't rude, but wasn't the nice and helpful personality I was used to.A man came in while I was waiting with a large plastic container full of paperwork to be shredded. He put it on the scale to have it weighed. He asked if she would subtract the weight of the container-she said NO. It was $72!!!!She printed 6 sheets for me (5 of them were wrong- they were not lined up correctly and I threw them away) so I just settled on 1 page. She charged me for all 6....Really?Hopefully she is just covering for the day.
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March 2024 by Laura Bracken
Helpful staff and convenient features (like the self-serve Amazon return kiosk).
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January 2024 by Natalya Boyko
Nice and fast service
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October 2023 by Tom Guess
Received very good service from Maria and Jason. Besides their knowledgeable service they also helped me with cheerfulness and gladness.
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October 2023 by Marshal Shedi
The woman who serves, works very poorly, constantly screams, raises her voice, acts like a racist, this is not professional, business suffers because of such people!!!
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August 2023 by Kathy S.
This is a great UPS location and they do a good job handling their many customers with speedy service, efficiency and professionalism. Really appreciate them keeping a good attitude with all the the pressure that they are under at times!
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August 2023 by Ryan Abulencia
Shipped one package and bought a box from another UPS location in the area, this particular location decided to charge me double overall for the same package and service being sent. The reviews are right, this location is bad.
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June 2023 by Ron Javier
I packed boots that were in a shoebox into another box that was from a lamp. I taped the box well but the UPS cashier said that she can't accept the box as it may open during shipment. I can understand the policy (even if the box was sturdy and taped with shipping tape along the seams). She said the cheapest box that she has is $28 whichj doesn't include the shipping cost. Enough said, I went to Walmart and paid $1 for a box and re-packaged.
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June 2023 by Ron J.
I packed boots that were in a shoebox into another box that was from a lamp. I taped the box well but the UPS cashier said that she can't accept the box as it may open during shipment. I can understand the policy (even if the box was sturdy and taped with shipping tape along the seams). She said the cheapest box that she has is $28 which doesn't include the shipping cost. Enough said, I went to Walmart and paid $1 for a box and re-packaged.
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May 2023 by Artur Tishkun
This locations after hours pin lock has been broken for over a year, they say someone is coming out next week to fix it for a year also. BS. I don’t recommend this place at all
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March 2023 by Alexandria Howard
I have been at this location a few times and have had a good experience. This time I had an unfortunate experience with an employee that I had never seen before. She was extremely rude and condescending. She told me I was using the wrong boxes. I have used the same shipping boxes forever and never have had an issue with it. (They are uline boxes so they are specific shipping boxes). Honestly not sure if she was just having a bad day but it puts a bad image on the whole store.
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March 2023 by Pam S.
I love this UPS store!! The staff is so friendly and helpful. Even right after Christmas when everyone was bringing returns in and they had so much merchandise surrounding them they remained professional and nice to their customer. I would highly recommend them!!
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March 2023 by Alex H.
I have been at this location a few times and have had a good experience. This time I had an unfortunate experience with an employee that I had never seen before. She was extremely rude and condescending. She told me I was using the wrong boxes. I have used the same shipping boxes forever and never have had an issue with it. (They are uline boxes so they are specific shipping boxes). My issue is not with needing different boxes, but her attitude. I would not have minded the interaction if she had not been so rude. Honestly not sure if she was just having a bad day but it puts a bad image on the whole store.