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February 2024 by Chris Shimp
Run from this place, not a "real" Verizon store. I ordered a new SIM card through the Verizon app. The SIM card is free. I was told I could pick up the card at this store. When I got there, I was told that they did have a SIM card in stock for my phone, but I would have to pay them for it. Not free. Some elaborate story follows from the unpleasant young lady working about why it wasn't free, none of which made any sense. A complete waste of my time.
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December 2023 by Anu kapoor
I bought three lines on my business account back in March with the promotion promised by Dillion, a Verizon sales representative. Since I transferred from T-Mobile, my iPhone should have been almost free.I paid the difference, but since then I have been fighting to get the promotion applied. When I called after my first bill, Dillion was extremely rude and hung up the phone on me and the Verizon customer service representative.I have been trying to call Verizon customer service. They advised that I try to contact store. I called a couple of months ago because although I had been told that the promotion would be show up, it has not been applied, and I am still paying a huge bill and for the devices as well.Today, I called back, and he refused to recognize me, claiming things like "I see 1000 people every day." He continued to be very uncooperative, and didn't give me any further information such as the store ID.He even refused to recognize his own signature.Please stay away from any of the Verizon authorized dealers on Sunset in Rocklin. I am sure I am not the only one exploited by this kind of person.
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December 2023 by Anu K.
I bought three lines on my business account back in March with the promotion promised by Dillion, a Verizon sales representative. Since I transferred from T-Mobile, my iPhone should have been almost free. I paid the difference, but since then I have been fighting to get the promotion applied. When I called after my first bill, Dillion was extremely rude and hung up the phone on me and the Verizon customer service representative. I have been trying to call Verizon customer service. They advised that I try to contact store. I called a couple of months ago because although I had been told that the promotion would be show up, it has not been applied, and I am still paying a huge bill and for the devices as well. Today, I called back, and he refused to recognize me, claiming things like "I see 1000 people every day." He continued to be very uncooperative, and didn't give me any further information such as the store ID. He even refused to recognize his own signature. Please stay away from any of the Verizon authorized dealers on Sunset in Rocklin. I am sure I am not the only one exploited by this kind of person.
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November 2023 by Nanette Sanchez-Cook
Verizon rep Riley was fantastic! Very friendly, very knowledgeable, very helpful, very patient. (Dylan was also helpful with his advice.) That will be my go-to Verizon store!!!
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November 2023 by Dia S.
0 stars!! EVERYONE BEWARE. DO NOT GO TO THIS STORE. Worst experience I ever had, I am business owner and came in to port my company account from T-Mobile (9 year old account) to Verizon. Put the order for the 7 phones. Phones got there 10/29. Get there to pick up the phone and Dylan (Store Manager) says there's problem with the account calls Gio (business Manager) can't figure it out. Comes back the next day, they still can't figure it out. Gio has an "amazing" idea, cancel the account and resubmit it. Does that, we go over verifications because now there is 2 business with same name. Creates fraud alert, I spent an hour at the store verifying myself. Now the phones are attached to the first account that they canceled. Tells me we need 24 hours to submit a ticket to resolve this issue. It's been 5 days...no follow up call, they have ignored my calls. I show up to the store and no one can help because no one is knowledgeable to do so. The woman at the front desk said she "doesn't know what's going on and can't access tickets" This store is a joke, DONT EVER GO TO VICTRA VERIZON NO ONE KNOWS WHAT THEY ARE DOING!!!! Victra needs to train their employees!!!!
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October 2023 by Alex B
I went to this place due to convenient location. I would suggest going to official Verizon store and not resellers.First issue was, we traded in our phones and at checkout they said the screen covers, case and charger comes complimentary with the trade. It’s a business line so didn’t really look at bill. The charge was $120 per phone for the screen protector per phone, $60 aftermarket charger and also hight price for case.If that wasn’t enough I bought a cheap Samsung tablet that on Verizon website sells for $140 but at their store was $250.I needed it urgently and didn’t want to wait for shipping.1 week after purchase I got a email that this Verizon store signed me up for tablet protection program. I didn’t sign up for anything and they simply think they can scam people like that.
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October 2023 by Jonathan Sheets
Nice, easy, clean experience. Got exactly what I had hoped for in less time than I'm used too.
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August 2023 by Shelly Munoz
Dylan was amazing....helping me as the site manager and others that were also wandering in the store, without me feeling oany service neglect. He made sure ALL my apps converted over to my new phone.....he was so insightful and pleasant to engage with.
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July 2023 by Gina Wheeler
I have tried for four months to get my $800 trade in promotion.Yes 4 months, and no one will call me or email me???? Worst customer service I have ever had! After four months of no response--I will be contacting the local news chanel to have this issue resolved.
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July 2023 by Jan Ash
Charlie was so helpful and personable. I had a great experience with him
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July 2023 by Leeanne Myers
We were treated like we were the only people in the store!
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July 2023 by Kim C.
Customer service outstanding! Very knowledgeable and not intimidating. I recommend this Verizon over any of their competitors!
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May 2023 by Joel Mayeda
Nic and Dylan were great and explained solutions for our concerns and interests. They also made some great suggestions for options.
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May 2023 by Dan Allen
Best experience ever at a Verizon store.Charles is the man! Customer service was amazing. His knowledge, demeanor, listening and helping a guy who is challenged in cell phone technology was unprecedented.Appreciate him and his co-worker Nick.Two stand up young men that know their business and aim to please. Kudos guys!
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May 2023 by Conner Wilson
Super nice service. No over the top shoving things in your face. It went very well.
