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March 2024 by Low D.
CVS in Park Plaza Center is awful. No style, no service, & no fun. CVS in Target on the westside of Hwy 101 is way better.
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February 2024 by Low Down
Strip Mall CVS store with zero style.Yep ,...they have what U want , .... or U can walk over to Safeway .... or Raley's ...... or anywhere, but CVS.
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January 2024 by N R
Valerie is the best pharmacist and warm, kind person!
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December 2023 by Lesi707 _
Amazing customer service. Some employees keep it organized and actually care about the store not like other stores! Shop here!
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November 2023 by Laurie Ludwig
I visitedat the CVA 6378 Commercece BlvI Rohnert Parck CA this evening. A kind floor clerk walked me over to the distilled water section. The evening pharmacist helped check the ingredients of an eye cream against another produce I'm take and she said I could savely use the cream. Excellent customer serverice.
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September 2023 by Joanne A.
I went to pick up my prescription and when I went to the desk they said that it won't be ready til 12 when the app said 11 o'clock. They made me wait 2 hours when they could have filled my order and get me on the way. But no they laughed and helped every other customer but me. Another customer came in and the lady at the register asked the pharmacist to squeeze her in to get her prescription now. When I have been waiting for 2 hours. Then they Never talked to me or even say it will be ready soon. Nothing ! I will never come to this cvs ever again. I advise no one to come to this place. Rohnert park on commerce blvd. Very poor service
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August 2023 by Aly T.
I normally wait to write a review. But I needed to share. A shout out to Lisa for helping me feel safe today. And all the others. Rose and all others. Sorry I have forgotten everyone's names. And also a fellow merchant. Teresa. There was a very unhappy man. And he acting out. I unfortunately have suffered something from the past. So it was much harder on myself. And all CVS cared about was protecting everybody else. They took charge contacted the authorities. Which all was taken care of quickly. This is my second time in the store. I love how nice they are and helpful. Today they went over and above. I am forever grateful to you all
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August 2023 by Ian Davis (Snakeman)
So I go in to load money onto my venmo card because my accounts were in the red due to unrelated circumstances. I've never ever. Even once in my life put money ONTO my venmo card. Cash money. Near the end of the transaction the chick (nice but seemed new) - asked senior worker what was up with the system. I couldn't hear the answer. "It won't load for some reason. Maybe try another place. " (By this time a gargantuan line had formed, as she was the only person on register. She returned my money, but hurriedly and with no explanation as to why I drove across town just to waste my time and get no customer service?On top of all that, they wanted to charge me over 5$ to load $115. Which, going by the info online, its higher than any other business or bank I could choose to make a deposit. Well, there goes a decent chunk of my life I'll never get back.
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July 2023 by Denise K.
Went to CVS to get meds, walked up to the pharmacy as they were finishing up with a customer might have taken a minute for them to finish. Went to the window she said we're closed... I said it's 7:01pm, she said, we close at 7pm... what ?? you can't get my meds that are ready... no we close at 7pm you will have to come back after 9am... are you kidding me, I was pissed to say the least. What has this world come to? Seriously walked out at 7:02pm... a guy that was standing there couldn't believe that they did that... says welcome to America. What a joke
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July 2023 by madi nelms
They lock their doors about 10mins before they're supposed to be closed. I was really irritated that I drove over here only for them to close early, probably because they don't expect or don't want anyone else coming in.
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May 2023 by carolyn brew
I don't know about other CVS store "s but I have gone to the one in Rohnert Park and they will let you stand there and ignore you even when there's no one there like the two times I Been there..I am 69 and almost def I needed a special type of ear wax removal as I wear hearing aids..Well I asked may I get some help..I was just stared at me then the line started getting longer people were asking for prescription I said please I need help..I finally just found were the ear drops should be well they had nothing.So I now really not feeling well and I decided to go Railey in Rohnert Park..The pharmacist was so nice he was the only one working yet took time to get what I needed..He also said loudly so I could hear I hope you feel better..CVS You need to be replaced..I will never walk in to a CVS store Ever again..!! Shame on them
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May 2023 by Able Low
Horrible customer service, I am astonished that this company doesn’t care that they have such a horrible rating and does nothing to make there customers experience better. also they do not answer there phones at all so every time I get me prescription filled it takes at least two trips.
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February 2023 by Sarah Scott
The employees here make it painfully obvious when they suspect that you might be steeling. It's very offensive actually, especially since this is my neighborhood CVS and I frequent this store often. One employee said she thinks thieves should get their hand chopped off. I've heard her say this more than once. Another time I came in for some Prilosec for my sick pet, and I had to push the button for service since the product was behind a locked case. Two employees walked by the isle and looked at me but didn't say anything and just continued on. I pressed the button again thinking that maybe they didn't hear it. And one employee shouted to another saying "that customer is going to have to wait I'm helping someone else right now " I thought that was interesting since they both walked by looking at me like I'm suspicious. Didn't look like they were helping someone then. They could have addressed me personally that it would be a minute.I don't recommend this store. I'll take my business to Walgreens from now on. Nobody deserves this level of "customer service."
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January 2023 by Mary Ann F.
It's not horrible service, it's nonexistent. I've tried calling the pharmacy 3 times today, on hold for a full hour the first time. 40 minutes the second time. Store manager was no help when I called to speak to her and told me "oh we're separate from the pharmacy." No accountability. Even my doctors office can't get through. This is not the first time they have just not answered their phones. I'm pulling all my prescriptions from here and filing a report with the California State Board of Pharmacy, this borders on malpractice.Oh and I was just on the phone a third time, on hold for half an hour, and they just hung up the call without speaking to me.Update: Three calls in a row picked up and immediately hung up now.
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January 2023 by Madalyn Hohenwarter
DO NOT BOTHER WITH THIS PHARMACY! I have had my medications come here for about a year, and there is ALWAYS some kind of problem with this pharmacy, and the WORSE parts?**************************************THEY ARE NEVER OPEN WHEN IT SAYS THEY ARE, and THEY NEVER ANSWER THE PHONE.*********************************I have gone into this pharmacy TWICE THIS WEEK to simply pickup my medication. I work so I try to pickup my medication either during my lunch or on the way home, and BOTH TIMES I have gone in this week (once at 1:55pm and once at 11:00am) and the pharmacy was barred up. WHY IS THE PHARMACY ALWAYS CLOSED?***************************************I am also LITERALLY on the phone now and have been waiting for over 15 mins for someone to pick up the phone..... HORRIBLE SERVICE CVS
