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February 2024 by Douglas Rost
Always a wide variety of Pet food & supplies. Good service at reasonable prices.
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January 2024 by Mindy Johnson
Warning, I took my dog to Pet Smart in Rohnert Park, for a typical grooming, and 18 hours later I was forced with the difficult decision to euthanize her. When I went to pick up my pet, the groomer immediately began to chastise me for her being “overgrown” (sidenote I found this groomer had similar reviews after researching), and that she had “some matting in her paws,” so she “really had to get in there.” Although it had been a few months since her previous grooming; the way she spoke to me was awful. On the way to the car, I noticed that my pet seemed “off” and was limping. By the next morning my pet could not walk and was shaking. I took her to the emergency vet and was told that most likely some action had caused her to jolt, and a disc in her spine had slipped, causing a spinal cord injury, causing paralysis in her back legs. Our pet was perfectly fine prior to this visit. Pet Smart states that they have cameras in the grooming area in order to assure Pet parents, however they will not release or even let you view such footage, without a lengthy process. When I was able to view the footage, it was in a small office (with poor quality footage), with two managers over my shoulder. While viewing the footage I saw many incidents when the groomer appeared to be overly assertive with our animal, causing her to sit down appearing to be in pain, before she would immediately pop her back up to resume grooming. Although I have attempted to try and find some resolution with Pet Smart, they have only been willing to reimburse me for grooming, and our vet bill, as an “act of good faith.” I have had an interactive dialogue with their “Pet Advocate” over the last month, explaining all of the details, as well as the lengthy documentation I have, to no avail. Essentially, it’s “sorry for your loss.” Please beware if you are considering taking your pet to this establishment.
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January 2024 by Mindy J.
Warning, I took my dog to Pet Smart in Rohnert Park, for a typical grooming, and 18 hours later I was forced with the difficult decision to euthanize her. When I went to pick up my pet, the groomer immediately began to chastise me for her being "overgrown" and that she had "some matting in her paws," so she "really had to get in there" (side note I found similar previous complaints regarding this groomer after research). Although it had been a few months since her previous grooming; the way she spoke to me was awful. On the way to the car, I noticed that my pet seemed "off" and was limping. By the next morning my pet could not walk and was shaking. I took her to the emergency vet and was told that most likely some action had caused her to jolt, and a disc in her spine had slipped, causing a spinal cord injury, causing paralysis in her back legs. Our pet was perfectly fine prior to this visit. Pet Smart states that they have cameras in the grooming area in order to assure Pet parents, however they will not release or even let you view such footage, without a lengthy process. When I was able to view the footage, it was in a small office (with poor quality footage), with two managers over my shoulder. While viewing the footage I saw many incidents when the groomer appeared to be overly assertive with our animal, causing her to sit down appearing to be in pain, before she would immediately pop her back up to resume grooming. Although I have attempted to try and find some resolution with Pet Smart, they have only been willing to reimburse me for grooming, and our vet bill, as an "act of good faith." I have had an interactive dialogue with their "Pet Advocate" over the last month, explaining all of the details, as well as the lengthy documentation I have, to no avial. Essentially, it's "sorry for your loss." Please beware if you are considering taking your pet to this establishment.
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January 2024 by Art Wall
Been going there a couple of years. Will continue to shop there.
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December 2023 by Lori Johnson
Have had our poodle pup Bentley groomed her twice now. Each time has been a positive experience. Becca A. listens to our needs and delivers. Our pup looks amazing and just what we asked for. Hard to find a good groomer. I highly recommend Petsmart for your grooming needs!!
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December 2023 by Dawn Hansen
Karen in Grooming is Amazing ❗️The staff is also so niceAnd Apollo loves to visit the Kitties
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November 2023 by John Rodgers
Nice people. i bought some flea and tick medication for my cat that did not work. They happily told me to bring it back and we will give me a refund. I just have to keep my receipt, but she told me that when I bought it to make sure if it did not work I would be able to get my refund, good wide selection of stuff as well. And it’s local!!
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November 2023 by Bruce Grant
A bit pricey, but selection was good, and employees all seem to be friendly and helpful -- also very service -oriented
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October 2023 by Britteny Rose;
The employees are always so nice and I love when I stop by and they have kitties in the adoption room, I wish I could adopt them all ?
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August 2023 by Michael Frost
I felt as though they were unprofessional here. We brought paperwork proving our dog was up to date on her rabies shots, and they turned us away and they didn't even know our dogs name even after we talked on the phone the night before when we made an appointment!? They need to be a little more precise about things when the customer makes an appointment.
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August 2023 by Jesús Vásquez
No grooming service. Made an appointment and they canceled the Day it was supposed to be. They offer me a reschedule 20 days after appointment. Poor service.
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July 2023 by Tori Robins
We love this PetSmart!! My husband and I are locals and come here all the time! The staff knows us by our golden retriever everytime we come in! All the employees are super nice and helpful! We love PetSmart!! Also, if you’re not a treats member, GO SIGN UP!!! You make so much back (saving so much) as well as earning money back and it adds up so quickly!! We wish you had a petsmart credit card as well and we love being customers here!
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July 2023 by Mary Liakos
Seems quality of the food is not what it used to be. The new manager is very receptive and kind. He cares deeply about customer service and the servers do their best. We ate at the Petaluma Cattleman's. It is always busy so a lot of people still enjoy the ambience,as do l.
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June 2023 by Chris Flores
This is the first time I've taken Winnie, my Scottish terrier to Petsmart for grooming. Melissa was her groomer and did an excellent job. Winnie looks amazing.
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May 2023 by mary jo wheeler
Great place. Clean.cheerful.Has everything that you could ever want for your pets. The Manager is awesome. We had a problem and he addressed it and was very helpful