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April 2024 by Leandra P.
PREJUDICE AGAINST HOMELESSNESS!!!!Worst bank ever. They put a freeze my account for being homeless and having a po box as my only address. I am a single mom and not able to feed my children tonight thanks to wells fargo.
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December 2023 by Robert A.
Never have I gone here without at lease 8 people in line and 2 tellers while 2-3 others stand behind the counter or sit behind the counter. I think you need to rethink your staffing and have more tellers available.
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October 2023 by Jorge B.
Thanks alot for all your beautifully costumer services we need more people like her that cares about the costumer first she put anything down to take of me I really appreciate that
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October 2023 by Jason B.
My main issues are: They refused to accept a cash deposit into a friend's account because I do not have an account there. I now have an auto loan, but I cannot make an additional "principle only" payment online. I have to mail it in like it was 1975 or go into the branch and wait in their long lines. Long lines - hard to tell where theirs ends and RCU's begins. Terrible reputation for opening accounts without permission. The only positive is they are next door to Kyoto, which is schamazing.
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September 2023 by Michael Bogel
I like Wells Fargo I've had my card hacked 4 times all 4 times they shut it down before the hackers could harm me. In today's world, I'm very appreciative of this. I've visited 3 of their branches their service to people is spot on. I was homeless about 4 years ago the branch in Santa Rosa treated me very respectfully I'll never forget that. In a world that looks down on homeless people they didn't, it helped me greatly giving me the choice to help myself
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February 2023 by Anji Mador
Everybody is so friendly at that bank
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July 2022 by Raj Landicho
Poor service.. only few staff.. the line is long and nobody assist.
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May 2022 by Sam Subfusc
Attempted to cash checks today & was treated with disrespect & essentially accused of stealing my own identity. WE WILL NEVER DO BUSINESS HERE....I WILL BE CONTACTING BBB.............
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January 2022 by bash omar
I was waiting for a banker they only have two personal which they help ppl in line they don’t have no one to do a loan with I was waiting for like 40 min after 40 min of waiting they says i need to wait on line to get help which they can’t cuz I need loan badddddddddd service I’m disappointed
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January 2022 by haitham alsogoh
I was waiting for banker for 30 minutes in the waiting area and the two woman teller was make me to stay there without saying there’s no one from the banker until someone also come and stayed with us for 1 minutes and they said there’s no one working, that’s is kind of messed up from the tellersThe data of the accident was December/28/2021 the time was around 11:30 until 12 clockI’m thinking to close both account business and personal for there inconvenience
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November 2021 by Jimmie Rasmussen
Very slow services, waited in line for 7-minutes. Needs to improve customer service and/or manager to wake-up.
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September 2021 by Jamie L.
Ridiculous bad service. Customers being forced to line up Outside building. Ridiculous to try and do business with this bank. I was trying to open a bank account to put my Disability checks in and for banking transactions. After stand in line for 1 hour and 30 minutes. And the biggest insult was To face There attitude was that. You have make an appointment to open a new account a week away. How ridiculous and not customer service
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June 2021 by Jihmai Sanchez
I’m a long time member and I just have to say the staff is so friendly and sweet they always greet you with a smile and positive attitude
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June 2021 by deanna trapin
Social distancing practiced here. Courteous tellers. In & out in no time.
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October 2020 by Greggo G
The reason I DON'T have a Wells Fargo bank account is due to the lack of branches they provide their clients. And what branches you are able to find, well the number of tellers they have working during their busiest times is minimal at best. Ridiculous. The only reason I have to visit Wells Fargo is work related. Today I waited in a line that practically went around the building. Funny thing is, they have a mini branch right across the street inside a Raleys grocery store. There are at least 3 teller windows, but alas, no tellers. A visit there, when the line at the full branch is super long, will only get you 2 friendly ATMs.....For a multi-billion dollar business to treat their customers like cattle is pretty horrible, I guarantee you'll have much better service at a nice, small local bank or credit union and be treated like a human....
