The branch in Rancho Cordova is horrible!! No matter what time or day you visit the line is to the door. The tellers are very slow. They see 20+ people in line and they will ask you what are your plans today? Are you going on vacation? We have people waiting!!!
April 2023
After spending about 20min in a queue for turn to make cash withdrawal, I noticed I forgot my wallet but they will not serve me, even the manager was not helpful. What’s the point of taking the customer information, ID and signature and sometimes picture onto bank systems. Very poor customer, I wasted my lunch time.
March 2023
I went in just before noon, no wait. This credit union can get very busy. I love this bank (credit union) as a whole. Use the atm when you can and their website and app have functions that can avoid having to go in.
