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“I've been a Chase customer for over 15 years and they have always been easy to deal with even when times got tough and I had overdraft charges they waived them without hesitation. Thanks Chase and the Rocklin crew Shout-out to Alex he earned my business through care and customer service”
“I've been a member since 1994 and it is honestly the best bank I have ever done business with. The staff is always very helpful and their customer service is top notch! I highly reccomed this bank.”
“I opened up a business account and had a couple of small hiccups, and the Banker Christine was more than helpful. She followed up with my questions, and today I was able to meet her in person. She was genuinely very nice and wanted to make sure I was taken care of. Highly recommend if you need assistance. She is who you talk to”
“This branch is amazing and helped me during a very difficult time when my mother had a terrible health situation and had her identity stolen. Despite having all the legal documents the Douglas location refused to even speak with me. The teller at the Pleasant Grove location made sure someone sat down and heard me out. Nicole was a saving grace and I am so grateful for her help through those months of getting all my mom's papers in order. It was one of the most stressful ordeal I have ever been through but I am so glad this stores staff was there so things didn't get worse.”
“I have had several fraud alerts and had to go in the bank to resolve the issue. The tellers are extremely helpful and always do their best to fix the issues that occur. The tellers are super friendly.”
“Umpqua bank is one of the best banks I’ve ever had the pleasure of doing business with. It was so good to see them in business down here in California when I moved here from Roseburg,OR.”
“My wife and I have been members here for over 30 years. The Rocklin Branch is our local branch, it has had some turn over recently but remains friendly and helpful. We have been really happy overall with First US Community CU.”
“This was our second visit to this branch in 10 days, and once again, the service was outstanding. My wife and I were assisted by Vita, and we feel incredibly lucky to have worked with her. Since my wife’s English is limited, Vita’s fluency in three languages was a lifesaver—she was able to communicate with my wife in Ukrainian and Russian. Everything was handled professionally, clearly, and very quickly. Huge thanks to Vita and the Rocklin team for such a welcoming and smooth experience! HL”
“Needed immediate assistance due to info being compromised. There was no hesitation. Due to Brenda’s (hope I’m remembering that correctly) quick actions everything was rectified! She took it all very seriously & was professional. She also made sure we understood everything & suggested steps for increased protection! Like Wonder Woman for banks! Situation could have escalated if any time had been wasted. Thank you!!!”
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“What great and personal service. Hats off to the branch manager who was so helpful and fast in a time of need, I had already been to other branches and couldn't get help but this one saved the day! Thank you!”