Lids, a popular hat retailer, is known for its exceptional embroidery services and diverse selection of headwear. Customers consistently praise the company's ability to quickly fulfill large orders, often within a few days, despite occasional stock shortages. The staff, particularly Lily and Christian, are frequently commended for their exceptional customer service, going above and beyond to assist customers, even those who may feel out of their element. While the selection at some locations may not be the largest, the friendly and accommodating staff ensure a positive shopping experience for all hat enthusiasts. Overall, Lids is a reliable and customer-centric business that consistently delivers high-quality products and exemplary service.
Fantastic work by lids on my second hat ! Well done guys
July 2023
Shout out to Lids for always embroidering our company logo onto our hats for us. It typically takes them a few days to get the order ready for but they always come out perfect. They also offer a discount for larger orders.
June 2023
The associates working are pretty rude. When making an exchange, she got mad and threw the hat on the counter. Felt like we were a burden for being a customer.
