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March 2024 by Mike Schramm
Seamus and Albert in ski/bike shop services rock it. Super engaging and helpful. Fun visit for a ski tune and to talk about old skool 8-spd XTR mtn bike components.
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March 2024 by Mike McCarthy
Quality products, but high prices.
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March 2024 by S R
Everyone was super helpful, especially Jon who helped me with the binoculars ?
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February 2024 by Dylan Stolfus
This is a review for the bike shop. I take my bike into various REI's for tune-ups, since I bought the bike with them and get a year of free maintenance. The last time I brought my bike in to this location for a tune-up, they also recommended I replace my chain, which I had them do. I paid for the parts and labor, since chain replacements aren't covered by the warranty.The first time I rode after the maintenance I noticed the chain skipping when I was riding on the highest gear. Bummer, but with free tune-ups, it's no biggie. When I took my bike in to my local REI in SB, they said my chain was already worn through and needed a replacement. Either my chain was replaced with a heavily used chain, or they didn't replace it at all.Thankfully the guys in SB offered to comp a replacement chain and install. My experience with most REI bike shops has always been hit-or-miss, but the service I've had from the Roseville branch has been especially rough. I appreciate the follow-up care, but at this point I would never recommend someone spend their money for bike maintenance at REI.
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February 2024 by Jason Birkenstock
Bought my 4 year old a bike here. A few months after my wife accidentally clipped the training wheel with the car when pulling out of the garage. When I went in to REI to have them repair the training wheel, they just replaced it and didn’t charge us anything. It was so unexpected and so kind. GREAT customer service!
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February 2024 by R. Slater McLaughlin
Helpful staff, huge selection of outdoors gear.
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January 2024 by Alex Fairbanks - Realtor
Got a wax and sharpen on my board - good stuff
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January 2024 by Brennan Vestal
Good bike shop but a little pricey.
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December 2023 by David hapsburg
A great establishment filled with excellent gear and unparalleled customer service. If you’re looking for hiking backpack, seek at Bob. This guy taught me things about how to appropriately pick and wear a backpack. As a former Infantryman, I thought I knew everything. I feel partially guilty for Bob not receiving a commission for the Osprey pack I ended up purchasing
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November 2023 by HH
All your outdoor needs and a good choice for bike repairs
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October 2023 by Jennie G.
What happened? They changed the store around? Not the same. It used to be so organized, shoes? are the on the right side of the wall now? In the women's department I only saw more women's exercise clothes than anything else. It seems that everything is mixed up. It's a mess!
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September 2023 by Charlene Flores
I had the pleasure of being assisted by Chuck today at REI Roseville.Chuck went above and beyond in helping me choose the perfect bike rack for my needs. Not only did he guide me through the selection process, but he also took the time to educate me on everything I needed to know, from installation tips to the impressive features of the racks available. His knowledge and patience made a world of difference.He even gave me a thorough tour of the store, showing me various products and explaining the benefits of being an REI member. His enthusiasm and dedication to customer service were truly exceptional.Thanks again, Chuck!
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September 2023 by Chris Bimson
Jenny in the bike department is the best! Highly recommend anyone to go here with any bike service needs.
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September 2023 by Cha C.
I had the pleasure of being assisted by Chuck at REI Roseville today.Chuck went above and beyond in helping me choose the perfect bike rack for my needs. Not only did he guide me through the selection process, but he also took the time to educate me on everything I needed to know, from installation tips to the impressive features of the racks available. His knowledge and patience made a world of difference.He even gave me a thorough tour of the store, showing me various products and explaining the benefits of being an REI member. His enthusiasm and dedication to customer service were truly exceptional.He is undoubtedly an asset to the store, and I highly recommend seeking his assistance when you visit REI. Thanks, Chuck! See you again when I pick up my e-bike.
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August 2023 by Trish
The employees are super friendly and helpful. I never got the employees name that ended up helping me order my item online but he did have a star shaped ring on.
