West Elm is a popular home furnishings store known for its trendy and sophisticated styles. Customers consistently praise the store's excellent customer service and helpful staff. The showroom allows shoppers to try out products like the Leesa foam mattresses, and the in-house designer Sasha is particularly helpful in guiding customers. The staff, such as Celina, are described as amazing - they go above and beyond to assist customers, even helping with things like spills. They patiently work through material swatches, show full product options, and offer ordering support. The store is also praised for its organization and easy navigation, which is appreciated by customers with strollers. While the overall experience is very positive, some customers have had issues with shipping, which they hope will be resolved. One customer decided to purchase a bed frame from Facebook Marketplace instead due to high shipping costs. However, they later found the price had been reduced, wishing they had purchased from West Elm originally. Overall, West Elm provides a pleasant shopping experience with knowledgeable and friendly staff ready to help customers find the perfect home furnishings to fit their style and budget.
Good selection of style and pricepoint. Wish they didn't close the Reno location. They were also great
September 2024
Never order from this store. I don’t leave reviews but this was the worst experience I’ve ever had.
March 2024
I've had a negative experience with West Elm. Not only is their customer service focused on commission, but I've also been disappointed by the excessive four-month backorders on my orders. I won't be returning. I've never seen such poor service around here.
