Verizon, through its local retailer Victra in Rowland Heights, CA, offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store aims to provide a trustworthy, fun, and profitable experience for customers. Customers frequently praise the knowledgeable and friendly staff, highlighting exceptional service from employees like Alex Lee, who is recognized for his patience, efficiency, and ability to handle multiple tasks simultaneously. Many reviews mention the fast and easy process of upgrading phones and obtaining good deals, often resulting in lower monthly rates. The staff’s helpfulness and professionalism stand out, with some customers noting their appreciation for employees’ patience and warm attitude, especially when dealing with specific or difficult requests. Despite some issues with Verizon’s overall system, customers feel confident in the efforts of the store’s team. Overall, Verizon in Rowland Heights is highly regarded for its excellent customer service, knowledgeable staff, and a pleasant shopping experience.
Very easy jo work with your employees. Very knowledgeable.
November 2023
best Verizon store around. The rep on duty, I believe his name was Alex, was incredibly helpful. He helped Us upgrade our phones and get a great deal. He managed to get our monthly rate lower and we got new phones.Thank you so much.
October 2023
I got great service. The service was fast and easy and everything was explained easily. Alex Lee was so great and helpful and got me what I exactly needed!!
