The AAA Natomas Branch is part of the third-largest AAA Member club, serving customers across multiple western states. The branch offers a wide range of services including legendary roadside assistance, travel planning, insurance, notary, and select DMV services all in one convenient location. Customers praise the exceptional customer service provided by the branch staff. One reviewer highlighted the outstanding experience with Ruben, a roadside assistance agent who went above and beyond to help them during a difficult situation. Ruben's compassionate attitude and meticulous service left a lasting impression. The branch is known for its efficiency, with minimal wait times and quick service for DMV needs. Customers appreciate the location being co-located with other shopping and service options, making it a true one-stop shop. While some note AAA can be expensive, they feel the quality of service justifies the cost. Agents like Candice provide professional and responsive assistance with insurance policies. However, the branch has also faced some controversy, with reports of a lawsuit filed by several agents alleging wrongful termination, discrimination, and union retaliation. This has raised concerns about AAA's internal practices that the company will need to address. Overall, the AAA Natomas Branch is viewed positively by customers for its wide array of services, convenient location, and dedicated staff committed to providing high-quality assistance.
Eric & Ken, you guys were truly helpful in getting Enterprise broken down vehicle out of my driveway. I sincerely thank you guys deeply. I was worried and stressed for a moment, but you guys came thru with poise and grace. Thank you guys again.
March 2025
Very nice and fast. Friendly ppl and they helped me out
June 2024
Very friend, quick service and for my registration done. Will definitely go back there.
