The AAA Natomas Branch is part of the third-largest AAA Member club, serving customers across multiple western states. The branch offers a wide range of services including legendary roadside assistance, travel planning, insurance, notary, and select DMV services all in one convenient location. Customers praise the exceptional customer service provided by the branch staff. One reviewer highlighted the outstanding experience with Ruben, a roadside assistance agent who went above and beyond to help them during a difficult situation. Ruben's compassionate attitude and meticulous service left a lasting impression. The branch is known for its efficiency, with minimal wait times and quick service for DMV needs. Customers appreciate the location being co-located with other shopping and service options, making it a true one-stop shop. While some note AAA can be expensive, they feel the quality of service justifies the cost. Agents like Candice provide professional and responsive assistance with insurance policies. However, the branch has also faced some controversy, with reports of a lawsuit filed by several agents alleging wrongful termination, discrimination, and union retaliation. This has raised concerns about AAA's internal practices that the company will need to address. Overall, the AAA Natomas Branch is viewed positively by customers for its wide array of services, convenient location, and dedicated staff committed to providing high-quality assistance.
Greatest thing about AAA is you avoid the DMV. That in itself saves time and time is money. AAA Tow Service has been my emergency car service for over 12 years. It's there when you need it.
September 2025
I needed to get my DMV tags, and was in and out so fast I feel like I missed something! About 5 BILLION times better than going in to the DMV!
September 2025
Great customer service. I was there for passport photos at no cost. In and out in 15 minutes.
