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March 2024 by BluFac3 B.
Fast & knowledgeable, definitely able to get what I needed. It was a little bit of a wait but worth it. Can't stop recommending this store. Awesome crew
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January 2024 by Malikah H.
Came in yesterday to fix my mom's phone and was pleasantly surprised with Bill quick resolve to my phones problem. Was immediately assisted once I walked through the door and Bill quickly assessed the problem did a few things and fixed the phone. Thankful they didn't try and upsell me on anything and remedied the problem. I have no clue what the person right before me was talking about in terms of the poor service as that was far from my experience and you should definitely be sure to look if a person only leaves 1 star reviews. This is my local store and I can wholeheartedly say Bill and Zack exceeded my expectation with service
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January 2024 by Andrea M.
This store is ridiculous. 3 people sitting in there doing nothing. And nobody could help activate my new phones. Suggested I go to a different store. After waiting and not being helped, I get told there's nothing they can do. What kind of crap is this. What are they even there for!?
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December 2023 by Tracey Barnes Priestley
I should begin by saying that I have absolutely no interest in technology and I am also intimidated by most of it. What a wonderful surprise it was to be warmly welcomed by Ben at this store. He was knowledgable, patient, and a great communicator. The best part? He totally relieved me of having to do anything except walk out the door happy. His manager, Bill, was also working during this rather lengthly transaction and I found him to be equally friendly. What a positive experience this was - customer service at its very best.
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December 2023 by Rachel Stusiak
I stopped in yesterday to try to get set up with a hotspot. Bill helped me out, talked me through different options, and I left with everything I needed. Efficient, kind, and funny; great team and exceptional customer service at this location. Thanks again!!
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December 2023 by Evan C
The staff were very understanding of my frustrations prior to coming in the store. They went above and beyond to help me out and I appreciate that!
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November 2023 by Barbie G.
I didn't buy anything but the man there named BILL is definitely an asset to the store. Highly recommend asking for him if you need assistance with anything.
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November 2023 by John Anderson
Whenever I need anything new, Bill is the man I go and see I followed this guy from four stores already. luckily, he hasn’t left Sacramento already. I definitely will recommend seeing this guy whenever you need a new device.
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October 2023 by Nunya Business
This is my home store.Grateful to have a local place to stop by for phone upgrades and other AT&T business. Stop by and see Bill sometime for most excellent service.
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September 2023 by Jason D.
Quick and informative service. Representatives were able to educate me on products get me what I needed!
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September 2023 by Ashley Encantada
Based on my experience and the reviews here, I would say criminal activity is happening here. Last year, I too signed a new plan in this tire inky to find out they actually signed me up for a more expensive plan and insurance that I didn’t request or authorize. If this shop is not already under audit for it’s bad business practices, it should be. I spent hours with AT&T reps on the phone trying to correct the issues their retail team caused me. Needless to say, go elsewhere!
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September 2023 by carla nicol
This store has the worst customer service I’ve had that I can remember. The young lady here unbelievably rude. I will NEVER step foot in that store again. I will continue to go across town to the store on Fair Oaks and Howe. Excellent customer service there!
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September 2023 by Chris Walker
I just wanted to come here as a first time reviewer for anyone in this world to give a huge shout out to Bill at this store, he immediately greeted me in and answered any questions I had while providing top tier customer service and giving me recommendations based on my situation and what I was looking for. This is a man of the people and as such he is incredibly personable and well versed in his craft, he will not lead you astray!
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September 2023 by saul guzman
This store is great. I walked in and was sister by the new manager Bill and he is the pinnacle of what customer service should be. Helped me out, answered any questions I had, and recommended great solutions without being pushy. Coming here from here on out! Thank you Bill
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September 2023 by Taylor Martin
Super convenient! Right next to the Peets Coffee I love. Had to stop in for a new pair of Air Pods, Ben was helpful and help me find a great case too!
